Job Details
Job Type: Permanent
Job Sector: Health, Medicine
Region: North West
Location: Ellesmere Port
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 24/04/2025
Recruiter: Rodericks Dental
Job Reference: rodericks/TP/25221/6647
Role Description
Dental Receptionist
Little Sutton Dental Practice, Ellesmere Port, CH66
Working Monday-Friday, 30 hours per week
Benefits include tiered salary based on experience and skills, retail discounts, annual leave that increases with service, an extra day off for your birthday, comprehensive training, and a refer-a-friend scheme.
As a Receptionist, you are at the heart of your practice. You are the first point of contact for every patient, responsible for welcoming them, understanding their feelings, and ensuring they have a positive experience. Your role involves building trust through efficiency, accuracy, and excellent communication skills, both in person and over the phone. You will handle patient concerns regarding treatments, pricing, and follow-ups.
Key Responsibilities
1. Providing an exceptional patient journey both in person and over the phone.
2. Managing the diaries to optimize appointment scheduling.
3. Understanding and explaining NHS and private treatment options.
4. Completing relevant NHS and private scheme forms within designated timescales.
5. Processing payments and following up on outstanding debts.
6. Liaising with dental laboratories, suppliers, and other organizations.
Key Skills and Experience
* Ability to build rapport and deliver high customer service standards.
* Passion and ability to learn about dental treatment options to become a practice expert.
* Drive to contribute to practice success by seizing opportunities.
* Structured, organized work approach following established processes.
* Comfort with practice KPIs such as call answer rate, data entry, and rebooking.
* Proficiency in IT and ability to learn SOE software.
* Resilient, positive, and composed demeanor.
* Strong attention to detail and teamwork skills.
If you're interested in working with Rodericks Dental Partners, don’t hesitate to click “Apply” now.
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