Job overview
An opportunity has arisen for a band 4 post to join our vibrant, diverse team of Mental Act Administrators. We are looking for someone with enthusiasm, discretion and an eye for detail to work alongside experienced staff within our mental health act office in the Lakeside Mental Health Unit. This is a valuable opportunity for someone who wants to use their administrative skills while making an important contribution to patient care.
You will need a willingness to learn about the mental health act and other mental health law with some relevant administrative experience in a busy environment and a genuine interest in acquiring further knowledge through on the job training. Though based in Lakeside, to meet the needs of the service, we are looking for someone who is willing to provide occasional cover for colleagues in any of our three London boroughs
Main duties of the job
Ensure the maintenance of accurate and efficient filing systems, including both paper and computerised systems ensuring strict confidentiality of identifiable information
To provide an accessible point of reference and advice to patients and staff in relation to the Mental Health Act and associated legislation
Maintain appropriate liaison with allied professionals including all internal and external agencies to ensure the Mental Health Act requirements are complied with.
Arrange Mental Health Tribunals and Associate Hospital Managers hearings, requesting reports, organising representation for the patient and booking venues
To use your own initiative to manage and prioritise workload.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed
Person specification
Qualifications
Essential criteria
1. Educated to GCSE level or equivalent (which must include English) or equivalent
2. IT qualification or experience/skills.
Desirable criteria
3. Mental Health Law qualifications or a healthcare degree
4. Administration qualification
Experience
Essential criteria
5. Administration experience within a MHA or similar environment
6. Demonstrate a knowledge and understanding of the key sections of The Mental Health Act.
7. Basic understand of The Mental Capacity Act and the Depravation of Liberty Safeguards
8. Courage – having the honesty and integrity to report mistakes
Desirable criteria
9. Experience of working with individuals who have experienced mental illness in a residential, community or in-patient care setting or in a Health or Social Care setting in a paid or voluntary position.
Knowledge
Essential criteria
10. Excellent verbal and written communication skill
11. Able to work on own initiative
12. Able to work as part of a team
13. Demonstrate well developed interpersonal skills
14. Computer skills, ability to use Microsoft packages and data manipulation
15. Ability and willingness to undertake training to increase competency levels
16. Knowledge of equality and diversity and rights
17. Motivation and commitment
18. Understanding all data protection and confidentiality rules, GDPR, Cauldicott Guardian
Skills
Essential criteria
19. Ability to carry out all aspects of the job.
20. Ability to identify tasks and self-generate workload.
21. Good at working in a team
22. Thoughtful and reflective
23. Ability to actively listen and observe
24. Ability to demonstrate emotional resilience and appropriate coping skills