About UsBRiCS is a well-established SME with five years of experience building high-quality homes across the South Coast. Our developments are carefully designed, featuring thoughtfully designed architecture, landscaping, and streetscapes that complement their surroundings. Every home we build is designed with modern living in mind, offering low energy costs and a high standard of comfort.We take pride in delivering homes that people love to live in - designed with care and built to last. Just as we support our customers, we are equally committed to investing in our people, offering opportunities to develop skills and progress within the business.The RoleAs a Sales & Customer Services Administrator, you will provide essential support to our Sales and Construction teams while ensuring a positive experience for customers and stakeholders. Your key responsibilities will include:Customer Service:Handling phone calls, emails, and customer enquiries professionally.Ensuring all customer queries and issues are handled promptly, professionally, and directed appropriately for swift resolution, while maintaining a positive customer experience at every stage.Managing all incoming contact (calls, emails, online, social media, etc.) professionally and courteously, ensuring all issues are recorded in the company’s system.Arranging inspections of remedial enquiries where necessary to assess and agree valid warranty issues.Liaising between Site Management teams, Customer Care Operatives, and external subcontractors to ensure remedial works are completed efficiently, in line with NHBC Buildmark Warranty and the company’s Service Level Agreement.Communicating with the Head of Construction to ensure all defects are addressed by the appropriate personnel in a cost-effective manner.Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Construction where performance is falling below expected levelsLiaise with the Commercial / Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.Arrange the jobs cards to be issued to the site team and confirm they have been completed.Sales Administrative Support:Coordinate the distribution of information between the Sales & Marketing department and other departmental functions within the business unit and to provide information for weekly head office reports as required.Managing stock levels of sales support materials for each development, ensuring supplies are maintained and replenished as required.Provide administrative support to the Sales Managers and Sales & Marketing Director.Raising and processing orders for the Sales and Marketing department as required.Construction Administrative Support:Providing administrative support to the Head of Construction including collating and distributing weekly site reports.Other Responsibilities:Implementing and maintaining customer care policies and procedures.Ensuring compliance with industry standards.Maintaining accurate and up to date records.About YouWe’re looking for a proactive and detail-oriented individual who can manage multiple tasks and is eager to grow in the construction industry.Essential SkillsPrevious administrative experience in an office-based environment.Experience in the Construction or housebuilding industry.Excellent written and verbal communication skills.Strong organisational skills with great attention to detail.Ability to work both independently and collaboratively.Ability to remain calm under pressure and maintain a positive attitude.Initiative and a team-oriented approach.Proficiency in Microsoft Office applications.Desirable SkillsSome knowledge of construction industry practices and regulations (not essential).Previous administrative experience in the construction industry.Experience of using Xero (desirable but not required).We recognise that the best candidates may not meet every requirement. If you have the right mindset and enthusiasm, we encourage you to apply - we offer tailored training and development to support your growth.Eligibility to WorkThis role is open to candidates who already have the right to work in the UK, as we are unable to provide visa sponsorship.What We OfferAt BRiCS, we value our team and offer a supportive working environment with opportunities for career progression. As part of our team, you’ll enjoy:A competitive salary aligned with your skills and experience.25 days of annual leave, plus bank holidays.Company life assurance and pension scheme.Private medical insurance.Free parking at our Durley office.A collaborative work culture with career development opportunities.