About The Role Join Our Team As A Project Manager! HomeServe are looking for a confident, adaptable Project Manager who thrives on variety and enjoys bringing structure to complex challenges. We're after a strong generalist who can lead cross-functional projects with clarity, pace, and a solutions-focused mindset. While its not essential, experience with AI or automation, or a passion to develop in this space, will give you an exciting edge as we continue to evolve our ways of working and deliver smarter, more efficient outcomes. We work in a hybrid way, with a requirement to travel into our Walsall office at least twice a week to work with the team. Please note that travel to our Nottingham and Preston office may also be required on an ad hoc basis. With that in mind you will be located within a convenient commute to Walsall. PRINCIPAL ACCOUNTABILITIES Take ownership accountable for the delivery of the project following briefing from the head of delivery or project sponsor, Mobilisation stands up the project team, mobilises resources and establishes the project governance (within the appropriate waterfall/ agile / DSDM / Scrum framework) Plan produces and maintains the project plan and milestone plan (detailing activities and critical path) to control and report progress, highlighting any deviances as appropriate (e.g. resource challenges) Project Logs maintains an effective Risks, Assumptions, Issues, Dependencies & Change logs. All risks and issues to be accurately reported and mitigating actions identified / proactively progressed. Scope changes to be formally assessed for impact Benefits & Costs responsible for the tracking of the defined project benefits (highlighting and managing any risks to the benefits case) and control of costs and resources within the agreed budget, working with the delivery team to ensure that an accurate resource forecast is complete and maintained, including working with third party resource and shared service suppliers to fulfil project needs Communications engages with key stakeholders and communication business partners to provide visibility and confidence that the project is being properly managed and responsible for the production of regular and accurate progress reports highlighting any breach of agreed tolerances Requirements & Solution owns the content and quality of the requirements & solution design outputs and ensures alignment with the stated project outcome; Build & Test supports the development and validation of the solution to ensure that the stated business needs are met Business Readiness establishes that the solution and the transition plan for the business are ready for go live and that any outstanding deliverables are understood, agreed and assigned / de-scoped as required, effectively transitioning the project into Service delivery and ensuring all remaining change and issues are closed down Project Closure & Lessons Learned achieves formal project close down and records all lessons learned to ensure that all key learnings are captured for future reference recommending any immediate actions that may be appropriate Monitor and Control Ensure appropriate controls are in place for time, cost and quality Ensure detailed base lined plans are produced; critical path is signed off and reported against Monitor, track and report to key IT and business stakeholders Ensure appropriate risk, issues, assumptions and dependency management is in place, liaise with business and IT stakeholder for identification, escalation and mitigation. Ensure compliance to the governance structure as defined in the life cycle Relationship Management Develop and maintain effective relationships with the product owner or project sponsor and business team Engage and build relationships with the delivery team and stakeholders who will be required to support and deliver the project Engage and build relationships with the various business stakeholders to ensure the appropriate input and support is in place for the project Coordinate and liaise with 3rd parties where appropriate for the delivery and coordination of the IT technical tasks Engage and build relationships within the IT team Financial Control Develop, co-ordinate and help establish business case for projects Monitor budgets regularly to ensure budget remains within the agreed financial governance Ensure appropriate gateway governance is adhered to Project Management Practice Build and maintain effective relationships with colleagues to provide support and knowledge transfer Conduct peer reviews of project documentation Define and support improvements to the working practices within project portfolio, function and IT by contributing to improvement initiatives Shaping, developing and establishing business case for projects Support the mobilisation of projects, across the portfolio Support the resolution of project issues, across the portfolio Support project quality checks, and quality assurance activities across the portfolio About The Candidate To be successful in this role you will need to have the following knowledge, skills and attributes: Qualifications Degree level qualification is desirable PRINCE2 or similar practitioner accredited AgilePM or similar practitioner accredited Change Management or similar practitioner accreditation is desirable Knowledge Knowledge of project management methodologies Knowledge of waterfall, agile and scrum based methodologies Knowledge of IT systems and architectures Experience Essential Experience in delivering multiple / portfolios of projects, concurrently. Experience of managing project level budgets from £100k to £1M Experience of producing and managing resource forecasts Experience in managing technical projects, end to end, through the full project lifecycle Experience in business change projects, end to end, through the full project lifecycle Experience of shaping, developing and establishing business case for projects Experience of mobilising projects, identifying and organising resources and establishes the project governance (within the appropriate governance framework) Experience of delivering projects using a variety of project management methodologies to the agreed time, quality and cost plans and agreed governance Influential and articulate presentational skills Excellent communication skills, and ability to communicate to Senior Management Able to convert technical jargon to a business audience. Desirable Experience of delivering projects using an agile methodology is highly desirable. Experience of working in a matrix managed environment Experience of working in a regulated environment would be beneficial. Financial Services industry experience (insurance) preferable Experience of managing other project managers to achieve delivery of projects Line management experience Experienced reporting up to board level