Online Customer Care Advisor- Temporary Location: Remote Salary: £13ph Do you love all things Fashion? Are you passionate about delivering exceptional customer experiences? We're looking for a Customer Care Advisor who is customer-focused, a natural problem solver, and highly organised. This role is ideal for someone who enjoys building relationships, working cross-functionally, and being the first point of contact to ensure every customer feels valued and supported. *Please note that while this is a fully remote position. You will be required to travel to their West London office for 1 day of training. Key Responsibilities Be the first point of contact for customer enquiries. Respond to all customer queries within a four-hour window. Manage a variety of enquiries, including chasing deliveries, handling faulty returns and replacements. Resolve customer complaints with professionalism and empathy. Keep customers proactively updated throughout their journey. Log customer feedback that may impact other departments or processes. Communicate with customers across multiple channels: Email, Telephone, and LiveChat. Competencies & Experience Minimum of 1 year experience in a customer care or support role. Previous experience using Zen desk Excellent verbal and written communication skills. Proven ability to problem-solve independently and efficiently. Strong organisational skills and a...