The Ward Clerk is a vital member of the Pearce Ward team, providing essential clerical and administrative support. We are seeking a highly organized, reliable individual with excellent time-management skills and strong communication abilities. The role requires a commitment to delivering a high standard of service to both patients and staff.
The Ward Clerk will be responsible for maintaining clear communication with patients' families, providing updates, and acting as a key point of liaison. This includes coordinating patient admissions to the ward, updating the HIVE system, and handling phone calls professionally and efficiently.
The role operates within established policies, procedures, protocols, and guidelines to ensure smooth operations within the department. Additionally, the Ward Clerk will have the opportunity to contribute to improving best practices and ensuring that high-quality standards are consistently maintained.
37.5 hours per week, Monday to Friday, 8 am to 4 pm.
We are looking for candidates who have excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.
This is a busy customer service and administration role where no two days are the same. Flexibility, a methodical approach to workload, good interpersonal skills, and the ability to work independently and as part of a team are essential.
You will work alongside Consultants, Doctors, and Nurses to ensure patients receive the best care possible. We seek candidates who will bring a positive attitude to the working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment, as you will be expected to use IT and communication equipment related to call handling and data input. A high level of personal commitment to facilitating a patient-focused service is required.
Manchester University NHS Foundation Trust (MFT) is one of the largest NHS Trusts in England, with a turnover of £2.8 billion. We are creating an integrated health and social care system for 1 million patients annually, bringing together 10 hospitals and community services across Manchester, Trafford, and beyond. We promote collaborative working and transformation, encouraging our 28,000 staff to pursue their goals.
We have launched Hive, our Electronic Patient Record system, to improve clinical quality, patient and staff experience, operational efficiency, and support research and innovation. We are also committed to sustainability through our Green Plan.
At MFT, we foster a culture of inclusion and belonging, offer equal opportunities for career development, and prioritize your health and wellbeing. Join us in shaping the future of healthcare.
For further details or informal visits, contact:
* Name: Lisa Quirk
* Job title: Ward Manager
* Email: lisa.quirk@mft.nhs.uk
* Telephone: 0161 291 4732
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