Location: London (Hybrid) Duration: 6 Months (Initially) Hourly Salary: 28.50
IR35: Inside (Must use an umbrella company)
Overview
An experienced Application Support Engineer is required to provide Level 2 and Level 3 support for business-critical applications within a higher education environment. The role focuses on application stability, security, performance, and continuous improvement, working closely with internal teams and suppliers.
Key Responsibilities
* Deliver Level 2 and Level 3 application support
* Troubleshoot and resolve complex incidents and issues
* Implement configuration changes, upgrades, and enhancements
* Manage application and infrastructure patching
* Coordinate with third-party vendors on maintenance and upgrades
* Support security, compliance, and data protection requirements
* Maintain technical documentation and user guidance
* Engage with business and technical stakeholders to support change and improvement
* Contribute to application roadmaps and planning
* Deliver user training where required
Essential Experience
* Proven experience in application support (L2/L3)
* Experience with service management systems and processes
* Strong knowledge of configuration management, patching, and application security
* Experience in a customer-facing IT support role
* Ability to manage multiple priorities and work independently
* Strong communication and stakeholder management skills
* Knowledge of UK Higher Education systems and processes
* Understanding of UK GDPR / data protection
Desirable
* Experience working in Higher Education
* Familiarity with agile delivery
* ITIL or relevant application certifications
Attributes
* Highly organised and solutions-focused
* Able to explain technical issues to non-technical audiences
* Collaborative, adaptable, and committed to inclusive working practices
* Willing to support occasional out-of-hours work
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