Job Purpose: The post holder will be a member of the Capacity Management team. The required functions of this post will be:
To facilitate and support the maintenance of the 4 hr emergency access target and 18-week surgical elective target. To facilitate and support that emergency admissions are placed in the appropriate clinical areas. To ensure effective use of the Acute Medical Assessment Unit, Surgical Assessment Unit, SDECs and clinics.
Actively participate in discharge planning and work with the Flow Team and Divisional Teams to promote safe and timely discharge.
Key Duties:
1. Work as a member of the Capacity Management team to provide an effective and pro-active capacity management service for all inpatient admissions.
2. Liaise effectively with Emergency Department regarding emergency admissions to ensure that the 4 hr emergency access target is adhered to.
3. Allocate beds for emergency admissions as required, taking into account clinical appropriateness and priority.
4. Work with surgical ward staff to ensure that elective admissions are accommodated and escalate appropriately when capacity is not available.
5. Ensure patients in SDECS who require further treatment and admission are prioritised to a ward bed in order to maintain SDEC operation.
6. Where necessary escalate to decisions via Clinical Site Manager to review patients and facilitate a discharge plan.
7. Liaise with other Trusts to facilitate the transfer and repatriation of patients.
8. Manage non-urgent admissions.
9. Understand the importance of accurate information to enable self and on-call managers to make appropriate decisions and potential issues that may arise if not the case.
10. Work closely with Clinical Coordinators to ensure a seamless, 24-hour capacity management service.
11. Monitor outlier levels and repatriate all outlying patients as appropriate, taking into account continuity of care and liaising with speciality bleep holders regarding clinical appropriateness.
12. To have knowledge of the Critical Care transfer out protocol.
13. Escalate any professional concerns to appropriate matron/manager.
14. Encourage that the discharge lounge is used and deployed effectively and patient transport services are being effectively organised and planned.
15. Contribute to ensuring that data entry practices relating to admissions, transfers and discharges are consistent with both local policy and national data definitions.
16. Ensure timely and accurate completion of data relating to bed utilisation.
17. Ensure that escalation is actioned when appropriate in line with Escalation Policy and play a key role in working effectively with partnership organisations.
18. To be able to deal with a complaint from a patient or relative on site or on the telephone in a professional and timely manner.
19. Act as Incident Officer for fire incidents/alarms.
20. Support Capacity Site Manager in major incidents and follow appropriate Action Cards.
21. Escalate any delayed discharges.
22. Liaise effectively and appropriately with external organisations (WMAS, ICB) if required.
23. Comply and support with the organisations Infection Prevention and Control requirements.
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