Customer Service Advisor Based: Lasswade, Edinburgh, EH18- fully office based Start date: ASAP Duration: 6 month FTC £12.21 per hour 36.25 hours per week | Includes every 2nd Saturday with a day off during the week Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we’ve got the perfect role for you! We’re delighted to be recruiting on behalf of a respected third-party client for a Temporary Customer Service Executive. This is an exciting opportunity to join a dynamic and customer-focused team where your initiative, enthusiasm, and communication skills will be highly valued. What You’ll Be Doing: Engaging with customers to understand their needs and provide tailored solutions Delivering best-in-class service through warm, effective, and efficient interactions Thinking on your feet to resolve customer issues quickly and professionally Identifying opportunities for continuous improvement in processes and service delivery Meeting and exceeding internal service level KPIs Collaborating with team members and supporting store teams as needed Systems & Skills: Confident using Word, Excel, PowerPoint, and internal systems Comfortable navigating multiple platforms and maintaining accurate customer records About You: A true team player who works well with others Customer-obsessed with a calm, solution-focused attitude Able to stay focused under pressure Excellent written and verbal communication skills Passionate about creating positive customer journeys This role is ideal for someone who loves helping pe