Working hours: Minimum of 35 hours per week, with at least 40% of these hours across each month at the Territorial Headquarters, London, SE5 8FJ.
Interview Date: 1st Stage interviews will be held on 17th and 18th September 2025.
About The Salvation Army
The Salvation Army is one of the UK's most inspiring and well-known faith-based organisations, ranked among the top ten charities in the UK and operating worldwide as a Christian Church committed to putting belief into action.
Role Overview
We are recruiting a Head of Supporter Services to ensure supporters have a positive and memorable experience engaging with the charity. This role involves influencing best practices in customer service and fulfillment, supporting our ambitions for income growth, and aligning with our identity, brand, and values.
Key Responsibilities
* Deliver supporter services within a complex organisation.
* Lead, inspire, and collaborate with teams.
* Influence at a senior level to motivate colleagues.
* Manage budgets, develop spending plans, and oversee financial reporting.
Candidate Profile
* Substantial experience in supporter services.
* Confident leadership and collaboration skills.
* Ability to influence and motivate at senior levels.
* Experience in financial management.
This is an exciting opportunity to join The Salvation Army during a period of growth. If you are an ambitious supporter services professional seeking your next challenge, this role offers a chance to contribute significantly to our income growth.
Location and Application Process
The Territorial Headquarters are located in Denmark Hill, London, SE5 8FJ. The role requires working a minimum of 2 days per week from THQ.
To apply, download and review the job profile and attachments, and ensure your supporting statement addresses the criteria outlined, as this will form the basis of our shortlisting.
Appointments are subject to satisfactory references and proof of right to work in the UK. We do not offer sponsorship. Priority consideration will be given to Salvation Army employees under notice of redundancy.
We reserve the right to close the advert early if sufficient applications are received. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum criteria.
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