Overview
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions that help customers reduce costs, improve sustainability, and meet their environmental goals – while driving real change.
The Head Office of the Recycling Loop, in Telford, is where you’ll join over 300 colleagues all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as house building, construction, manufacturing, retail and hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste‑management solutions.
Core Values
* Community: Work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
* Colleague: Invest in people’s growth, wellbeing and success through training, support and career progression.
* Customer: Trusted by clients across the UK to deliver reliable, responsive and innovative recycling services.
* Environment: Driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Department
Customer Experience
Employment Type
Permanent – Full Time
Location
Telford
Reporting To
Danielle Dudley
About The Role
We’re looking for a Sales and Service Administrator to join our Social Housing team, where you’ll play an important role in supporting customers, suppliers and colleagues across the business to deliver a great service every day.
Key Responsibilities
* Process supplier information and maintain accurate, up‑to‑date systems.
* Respond to queries in a timely and professional manner.
* Build strong relationships with customers and supply‑chain partners.
* Manage invoice queries, taking ownership to investigate, resolve and identify root causes.
* Balance day‑to‑day tasks, handle ad‑hoc requests and use problem‑solving skills to support the wider team.
* Respond to inbound calls and emails daily as part of the customer‑service team.
* Maintain a positive, customer‑focused approach while working under pressure.
Additional Information
* Full‑time role: 37.5 hours per week, Monday to Friday between 7:55 am and 5:25 pm, with a one‑hour lunch break.
* After successful completion of the 3‑month probation period, you’ll cover a Saturday shift on a rota basis (8 am–12 pm), paid as overtime.
* Following probation, there’s the opportunity for hybrid working: 3 days in the office and 2 days working from home.
What We Need From You
* A friendly and professional communication style, confident when working with customers and suppliers.
* Good organisational skills and the ability to juggle priorities in a busy environment.
* Strong attention to detail, especially when raising orders and maintaining system data.
* A proactive mindset with a willingness to take ownership of queries and follow them through to resolution.
* A team‑player attitude, while also being comfortable managing your own workload to meet deadlines.
* Problem‑solving skills and the ability to stay calm and focused under pressure.
* Proficiency with Microsoft Office (Excel, Word).
* Flexibility to support customer‑service teams during peak times.
* Ability to find the root cause of a query and identify training opportunities for the business.
What We Offer
* Pension scheme, length‑of‑service rewards and referral bonuses.
* Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts and skip hire discounts.
* Health & wellbeing: Flu jabs, eye‑care vouchers and an Employee Assistance Programme.
* Mental health support: Confidential counselling, MyPerks Wellbeing Centre and trained Mental Health First Aiders.
* Family‑friendly benefits: Enhanced maternity/paternity leave, birthday off and holiday trading scheme.
* Community engagement: Volunteer days and collaboration with local charities.
* Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
* Employee voice: Regular "My Voice" surveys and follow‑up check‑ins to drive meaningful change.
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