Overview
We’re part of Cornwall Council’s Customer and Corporate Services Directorate. Our job is to make sure the Council collects the money it’s owed and gives financial and practical support to those who need it. We help people pay their Council Tax and Business Rates, and we assess applications for Disabled Parking Permits (Blue Badges) and the concessionary fares scheme which provides free bus travel to eligible residents. In addition, we assess claims for financial support through the Housing Benefit, Council Tax Support and other financial assistance schemes. The Assessment, Billing and Collection Team helps residents access support and pay what they owe fairly and on time. We manage Blue Badge parking permits and concessionary travel passes and are committed to using data and technology to improve our services.
The Role
As a Business Administration Apprentice, you’ll learn while you work. Your main focus will be helping us to deal with applications made through the Blue Badge and concessionary fares schemes. You will assess applications, speak to customers and ensure records are accurate and up to date. You’ll help people understand what support they can get and make fair decisions based on national and local guidance. You will also help spot fraud and errors and support other parts of the team when needed. This is a public/customer-facing role with the statutory English language requirement for public sector workers.
Working Pattern
This is a full-time apprenticeship with flexible working options, including flexitime and potential for hybrid working. You will occasionally be asked to attend in-person team meetings or training sessions.
Responsibilities
* Assess applications for Blue Badge and concessionary fares schemes.
* Speak to customers and explain what support they can get.
* Ensure records are accurate and up to date; maintain data integrity.
* Make fair decisions based on national and local guidance.
* Spot fraud and errors and support other parts of the team as needed.
What You’ll Need To Succeed
* A Level 2 qualification or equivalent
* Good communication skills to understand customer needs and find solutions
* Confidence using IT systems like Word, Excel and Outlook
* Ability to organise work and meet deadlines
* Willingness to learn and work as part of a team
* Eligibility to enrol on a Level 3 Business Administrator Apprenticeship
* Open to travelling for training and learning sessions
What You’ll Get In Return
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We provide a reward and benefits package to attract, motivate and reward our employees and offer flexible working options to support work/life balance while meeting service needs.
Our Core Employee Rewards And Benefits Include
* a competitive salary
* a defined benefit pension scheme (with option for extra voluntary contributions)
* a generous annual leave entitlement with the potential to purchase additional leave
* A national award-winning employee health and wellbeing programme
* Employee discounts through an benefits scheme
Additional Information
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached. You may save it for reference if invited to an interview. For more information or an informal chat about the role please contact Mark Ransome at Mark.Ransom@cornwall.gov.uk.
Application Process
Please attach a supporting statement to your application. You can add your Education & Qualifications details manually using the application form timeline or upload your CV. Demonstrate why you are suitable against each point marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. Guidance on how to complete your application is available in the application process resource. Applications cannot be edited after submission; contact careers@cornwall.gov.uk if you require assistance. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
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