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The Patient Care Department plays a critical role in ensuring seamless patient interactions, driving satisfaction, retention, and business success. The right candidate will be resilient, adaptable, and detail-oriented, thriving in a collaborative environment while balancing efficiency with empathy.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Main responsibilities will include:
* Lead customer interactions, delivering exceptional service and building confidence and loyalty.
* Manage patient account records, ensuring accurate orders aligned with clinical needs and service standards.
* Develop, follow, and maintain departmental work processes and procedures, ensuring full compliance with IG/GDPR regulations.
* Engage proactively with patients and healthcare professionals to enhance clinical outcomes while ethically promoting BD products.
* Drive improvement initiatives to boost patient satisfaction, engagement, and commercial success.
* Champion company culture, positively influencing team behavior and collaboration.
* Plan and execute ethical promotional campaigns to optimize BD product mix and meet success metrics.
* Support product launches in collaboration with Marketing.
About You:
* Resilient and adaptable, thriving in a fast-paced environment.
* Detail-oriented with a strong focus on accuracy and compliance.
* Excellent communication skills, capable of engaging effectively with patients and healthcare professionals.
* Proven ability to lead and mentor a team, fostering skill development and ensuring key targets are met.
* Strong organizational skills, able to manage workload, team scheduling, and resource allocation efficiently.
* Committed to driving patient satisfaction and business success through continuous improvement initiatives.
Click on apply if this sounds like you!
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
GBR Worthing
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management, Health Care Provider, and Other
* Industries
Medical Equipment Manufacturing
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