Description
Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.
Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:
* Follows all points of the store’s “Basic Service Statement”
* Reports and is ready for work at schedule time.
* Reports to work wearing the proper attire.
* Assists all customers by determining needs and selling necessary products to complete the customer’s job.
* To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
* Properly checks in, prices and merchandises incoming product.
* Keeps merchandise labeling current.
* Keeps store neat, clean, and free of all obvious hazards to customers and employees.
* Assists in store inventories.
* Attends all store meetings.
* Improves job knowledge by attending all recommended training sessions.
* Follows any other directive as assigned by manager.
* Properly uses the order processing system.
* Records all lost sales.
* Keeps catalog and price sheets current.
Requirements
Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):
* Knowledge of auto parts.
* Computer skills (windows, Excel, Word, and Internet).
* Excellent Customer Service is a must.
* Able to pull and place inventory.
* Able to answer phones.
Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
* In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
* Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
* Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
* Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
* The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
* The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
* The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
* The employee must be able to move a standard two-wheel dolly carrying boxes.
* The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.
We offer competitive wages and benefits that include:
* Paid vacation and sick time
* Paid holidays
* Health care, dental and vision insurance
* Life and disability insurance
* 401kplan with a match
* A generous employee discount on parts and supplies
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