About Us
At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.
About The Role
The International Credit Controller manages the end-to-end collections and credit controls for Ireland, Netherlands, Belgium, South Africa, and Dubai, covering the Leisure, Corporate, and Sales ledgers.
The role handles multi-currency debt, cross-border regulations, insurer compliance and contributes directly to the bad-debt provision through accurate reporting, risk grading, and early escalation. This requires higher judgement, stronger technical capability, and a clear understanding of international commercial risk.
The role protects cash flow, ensures audit readiness, and supports senior leadership by providing reliable data and clear commentary on ledger performance.
Principal Accountabilities
Credit & Collections (60%)
* Manage international debtor portfolios across Ireland, Netherlands, Belgium, South Africa, and Dubai.
* Issue Sales Ledger invoices & aid in the collection of the International sales ledger and escalate non-compliance where needed.
* Chase overdue accounts across multiple time zones and currencies with clear follow-up notes.
* Maintain insurer compliance (Allianz), including credit limit utilisation, discretionary limits, and 90-day rules.
* Identify high-risk accounts early and escalate in line with policy (on-stop, insurance referral, legal).
* Issue statements, reminders, and final demands across all areas.
* Negotiate and document any potential payment plans within authority and track adherence with line manager / Delegation of Authority.
* Provide monthly reporting and risk commentary for bad-debt provision.
* Work to get to a cash forecasting position to aid treasury
Banking & Allocations (20%)
* Allocate payments across GBP, EUR, AED, and ZAR.
* Resolve multi-currency allocation issues and chase remittance details on mismatched payments.
* Clear unallocated cash and reconcile daily receipts.
* Support month-end close deadlines by ensuring allocations are completed and accurate.
* Validate need and support of the International Financial Controller and management accounts team to improve accounts receivable integrity.
Administration & Support (20%)
* Produce reconciliations for Travel Counsellors and corporate accounts.
* Maintain strong audit trails and accurate records for insurer compliance and audit questions.
* Submit and support insurance claims with correct evidence and fully compliant.
* Respond to Finance, Commercial, and internal team queries with clear and accurate information.
* Clear tickets relating to payments, credit status, compliance, and account issues within the SLA deadline.
* Support in credit application processing and credit limit setting
Required Experience
* Educational/Professional Standards - GCSE Maths and English
* IT literate, with strong Microsoft Office skills (Excel is essential)
* Professional, confident manner with excellent verbal and written communication skills
* Strong organisational and numerical skills
* Team player and approachable
* GCSE Maths and English (or international equivalent).
* Confident communication across multiple countries.
* Accurate, disciplined, and organised.
* Experience working with international ledgers is preferred
* Ability to change as the business focus requires
Our Benefits
* Competitive salary + annual bonus
* Flexible hybrid working
* Career development opportunities
* 25 days holiday (increasing to 28 after 5 years)
* Enhanced Maternity/Paternity pay
* 1 day paid charity day
* Company events and incentives
* 3x salary death in service benefit
* Pension scheme
* Private Medical Insurance or Healthcare Cash Plan
* Free breakfast and beverages
Inclusive Recruitment at Travel Counsellors
Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.
For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com