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Temporary to permanent customer service administrator

Taunton
Temporary
Permanent
Office Angels
Customer service administrator
Posted: 6 July
Offer description

Job Title: Temporary to Permanent Customer Service Administrator


Location: Taunton (Due to the location you must be a driver)


Hours: Monday to Friday, 8:30 am - 4:30 pm


Hourly rate: £12.82


Benefits whilst you are temping through Office Angels:



1. Weekly pay

2. Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos

3. Temporary candidate of the month award

4. Temporary candidate lunches/treats

5. Online timesheets

6. A dedicated consultant as an additional layer of support



We are currently seeking a reliable and proactive Administrator to join a welcoming team, working in a modern office withpicturesque views. This role is initially temporary with the view to become permanent for the right candidate therefore you must be available immediately. This is a great opportunity to join a company who really value their staff.


Key Responsibilities:



7. Answer phone and digital queries quickly and pass them on when needed

8. Build trust fast, explain things clearly, and handle tough conversations with care

9. Support customers through forms, documents, checks, and accessibility needs

10. Send out statements, balance updates, and settlement letters on time

11. Handle queries via phone, email, webchat, and post, keeping records accurate

12. Keep customer files up to date and maintain the internal system

13. Assist with extra tasks and cover for colleagues when needed

14. Suggest better ways of working, including using new tech like AI tools



Skills & Experience:



15. Strong communication skills, both written and verbal

16. Attention to detail and accuracy in data entry

17. Excellent customer care skills with a professional telephone manner

18. A proactive attitude with the ability to multitask

19. Previous experience in an administrative role would be advantageous

20. Ability to work independently and as part of a team



Next Steps:


Please apply online or send your CV to. Alternatively, you can call Nicole on .

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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