Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
An exciting opportunity has arisen to join the Surgical team in Morriston Hospital.
Surgery is a busy, exciting department constantly developing and improving the service provided to patients. We are looking to engage an experienced Medical Secretary with sound secretarial and excellent typing skills to join our friendly team and take on this busy and varied post.
The successful applicant will become an integral part of the efficient Morriston team providing secretarial support to a number of clinical staff.
A sound knowledge of medical terminology and experience in the use of hospital IT systems would be an advantage as well as an understanding of patient pathways. It is preferable that applicants have recent previous experience within a comparable role.
Main duties of the job
To provide a comprehensive, high quality medical secretarial and administrative service to the Department, team and specialist teams, will provide an expert administration service to the clinical specialty and its associated work streams. The post holder will support consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, co-ordination of workload and of appointments and admission related information for patients and carers and other health professionals and will;
• Co-ordinate and maintain arrangements to facilitate the patient’s progression along a defined pathway.
• Maintain the office organisation and monitor the workload related to the administration team.
• Collect and collate information relevant to the patient and the service, for example waiting times, RTT, DNA/CNA statistics, backlog and length of stays as well as delayed transfers of care etc and report on statistics as directed by the line manager.
• Lead and contribute to the effective application of administration skills in their area of work with a high degree of technical proficiency and will ensure that the speciality maintains an efficient throughput of work.
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities
Person specification
Essential Qualifications & Knowledge
Essential criteria
1. Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences OR RSA /OCR level 3 or equivalent qualification/experience plus Medical Terminology ECDL or equivalent experience
2. Knowledge and ability to use Microsoft office applications
3. Evidence of Continual Personal Development
Desirable criteria
4. City & Guilds (AMSPAR) Level 3 Diploma in Medical administration
5. NVQ 3 Customer Service
6. ILM Level 2
7. NHS Statutory and Mandatory Training
8. ESR self-serve(or equivalent experience of application)
9. Knowledge of Referral To Treatment process (RTT)
Essential Experience
Essential criteria
10. Experience of coordinating administration activities
11. Experience of working as a medical secretary
12. Experience of organising workload and people
Desirable criteria
13. Experience of working in within the NHS
Essential Aptitude and abilities
Essential criteria
14. Excellent communication skills Good team working ethic and can work flexible to meet the service need.
15. Enthusiasm and commitment be proactive and display a positive attitude.
16. Be innovative to meet the challenges of a changing organisation. Will work unsupervised Excellent customer service skills
17. Excellent organisational skills will prioritise own workload. Minute taking experience
18. Able to provide a customer focused approach If required be able to travel between sites if relevant to the demands of the post
19. Adhere to and can demonstrate SBU Values & Behaviours
Desirable criteria
20. Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Other Essential Criteria
Essential criteria
21. Ability to travel within geographical area.
22. Able to work hours flexibly.
23. Satisfactory Standard/Enhanced DBS clearance including an Adults and Children's Barred List check
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable