Department: Customer Success Location: Morden, UK Description The Client Success Administrator plays a key role in ensuring the seamless onboarding, support, and retention of clients by providing essential administrative support to the Client Success team. In this dynamic and collaborative role, you’ll work closely with Client Success Executives, the Client Success Manager, Business Development Managers, and Account Managers to help drive client satisfaction and business growth. Your work will be instrumental in enhancing team efficiency and ensuring an exceptional client experience across every touchpoint. This is an excellent opportunity for someone eager to build a career in client success or account management. As part of our growing team, you’ll benefit from structured development pathways, exposure to various areas of the business, and the chance to progress into more senior client-facing roles. By joining us, you’ll become part of a passionate, supportive team that genuinely values collaboration and individual contributions. You'll gain hands-on experience, develop a wide-ranging skill set, and play an active role in our continued success. What that means day to day Provide proactive support to Client Success Executives in the preparation of onboarding materials, client reports, and performance summaries. Coordinate and schedule client meetings, including preparing agendas and documenting key actions and follow-ups. Facilitate collaboration between Client Success, Business Development, and Account Management teams to ensure a seamless client experience. Maintain accurate and up-to-date client records within our CRM and internal systems. Monitor client communications and activities, promptly escalating any concerns to the appropriate team members for swift resolution. Assist in the creation of high-quality client-facing documents, presentations, and communications. Develop a solid understanding of operational processes (comprehensive training will be provided). Demonstrate the ability to work effectively both independently and as part of a collaborative team environment. Champion an exceptional client experience by upholding operational excellence and ensuring attention to detail at every stage of the client journey. What you’ll need to be successful Essential: Experience Strong organisational and multitasking abilities, with a proactive and solution-oriented mindset. Excellent written and verbal communication skills. Collaborative team player who thrives in a fast-paced, dynamic environment. Confident using CRM systems, spreadsheets, and presentation tools. Demonstrated eagerness to learn, grow, and take on new challenges. Skills & Competencies Proficient in Microsoft Office applications, including Word, PowerPoint, and Outlook. Able to work closely with stakeholders to interpret briefs and incorporate feedback effectively. Personal Attributes Articulate and numerate with strong communication skills. Detail-oriented with the ability to remain focused while managing multiple priorities. Strong team-working skills and a commitment to delivering high-quality results. Desirable: Experience Previous experience in an administrative, customer service, or client-facing support role. Experience in client success, customer success, account management, or a related field. Advanced Excel skills, including data manipulation and reporting. What you'll get in return We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer: Personal Health & Wellbeing / Benefits > Enhanced Parental Leave >Generous annual leave > Healthcare Plan > Annual Giving Day – an extra day to give back to yourself or your community > Cycle-to-work Scheme Future Planning > Pension scheme with employer contributions > Life Assurance – 3X base salary > Rewards Program – access to discounts and cashback > LinkedIn Learning License for upskilling & development Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us! Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. What you can expect if you apply: A response to your application within 15 working days An interview process consisting of: An initial discovery call with the recruiter A first stage interview via Microsoft Teams Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.