Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.
At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business – and you’ll get to try new things along the way. If you are up for a challenge and are willing to work hard, working with us will give you a fulfilling and varied career
Our Customer Service Executives are the first person our customers speak to. You will be handling both inbound and outbound calls with customers to discuss their situation, account information and aiding them in making payments.
Your shifts will be Monday - Friday between the hours of and, with 1 in 3 Saturdays, 9am - 2pm.
Your role entails having conversations with customers relating to signing them up to the scheme, payments, amending personal details, dealing with arrears questions, providing information of the scheme and dealing with a wide variety of customer vulnerabilities.
Your focus is getting it right first time and always aiming to delight our customers.
This entails:
1. Having great conversations with our customers over the phone
2. Supporting customers with a variety of vulnerabilities ranging from low to high
3. Treating our customers fairly ensuring they have a fair and compliant outcome
4. Promoting a culture of continuous improvement by identifying opportunities for improvement
5. Working within our standard practices & procedures
6. Achieving performance measures. These will include quality, avoidable complaints, business KPIs, avoidable events & demonstrating correct behaviours
7. Understanding our customers query and providing the correct resolution in line with our clients’ policies and procedures
Requirements
You're someone who has:
8. Customer service experience or Contact centre experience
9. Experience supporting and dealing with vulnerable customers
You're someone who is:
10. Passionate about providing fantastic levels of service for customers
11. Able to work and learn quickly in a fast paced, fun and dynamic environment
12. Caring about doing a great job and exceeding expectations with the quality of what you do
13. Calm and reassuring with their telephone manner
14. Resilient
15. Pro-active, inquisitive, and problem-solving by nature
Benefits
16. Starting salary of £23,400 per annum
17. 30 days holiday plus bank holidays
18. Defined Pension Contribution Scheme (Employer matched up to 6%)
19. Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
20. Company Paid Private Medical Insurance (benefit in kind)
21. Group Life Assurance
22. Group Income Protection
23. Annual Pay Review
24. Discretionary Annual Bonus Scheme
25. Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
26. Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
27. Recognition Scheme
28. Free Mortgage Advice and Support
My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.
29. Salary Sacrifice Pension Scheme
30. Technology Buying Scheme (Salary Sacrifice)
31. Critical Illness Cover
32. Dental Insurance
33. Gym Flex - discounted annual gym/health club memberships
34. Taste Cards / Gourmet Cards
35. RAC Breakdown Cover
36. Charitable Payroll Giving
37. Cycle to work Scheme (Salary Sacrifice)
38. Health Cash Plan
We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.
Grow your future with us!