Description This is a senior leadership role within Property Operations, accountable for the strategic and operational delivery of Facilities Management (FM) across Nationwide’s UK admin estate, including NBS and heritage VM buildings. This role sets direction, owns outcomes, and leads at scale. It provides oversight of all FM activity across the admin estate, ensuring workplaces are safe, compliant, resilient, and aligned to Nationwide’s long‑term strategy. The role leads a team of Facilities Managers who directly influence where and how thousands of colleagues work across the UK. The role will drive governance, assurance, performance, and continuous improvement to deliver efficiency, sustainability, and an excellent colleague experience. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is expected to be once per quarter. If your application is successful, your hiring manager will provide further details on how this works. Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application. Responsibilities What you’ll be doing You will own and lead the FM operating model for the administrative estate, ensuring alignment with Nationwide’s corporate strategy, risk appetite, and governance requirements. You will provide direct leadership, direction, and performance management to 7–10 Facilities Managers, setting clear expectations and developing future leaders. You will need to ensure Nationwide’s facilities operations consistently meet all legal, statutory, and regulatory requirements, including health & safety, fire, and building compliance. You will be responsible for estate‑wide incident management and escalation, acting as the senior point of accountability for critical issues. This role will require you to act as the senior FM interface for key internal stakeholders, balancing competing priorities and managing expectations at scale. You will lead and be accountable for key FM supply partners (including FM, security, catering, and specialist providers), driving performance, compliance, value for money, and service improvement. About you As a minimum we are looking for: A proven track record of accountability for Facilities Management delivery across a large, complex, multi‑site estate Significant experience managing and influencing senior stakeholders Demonstrated leadership of managers and specialist teams, with clear evidence of developing capability and performance Experience managing strategic supply partners and complex contracts Experience managing significant budgets and delivering cost and efficiency targets at scale Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 30 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. The hiring manager for this role is Matthew Brocklehurst, and the main recruitment contact is Nathan Richens.