Business Manager
Location: Milton Keynes
Salary: £40,000 - £43,000
Type: FTC 12 months
The Role
* Oversee performance, compliance, and day to day activities to drive performance as well as supporting on front line duties
* Drive the operational team to achieve sustained high performance and quality of delivery in accordance with contracts, business priorities and organisational culture and values
* To lead a team of Employment Advisors, developing, mentoring, and coaching your team to ensure outcomes, team targets and individual goals are met
* Develop and maintain key stakeholder partnerships within the region, with external stakeholders and the wider business.
Skills and Experience
* Full understanding of the targets, sales process, and account/ client management
* Performance and delivery focused – proven track record in exceeding stretching performance targets
* Prior experience of working in a similar role in the Welfare to Work/Employability, or related sector is advantageous, but not necessary.
* Proven knowledge of the local labour market and existing relationships with key stakeholders is advantageous, but not necessary
* Confident and competent in networking and building and maintaining local relationships
* Strong leadership and interpersonal skills, specifically around listening, questioning, delegating and building relationships
* Demonstrable experience of being an effective leader and manager in a performance driven environment
* Able to prioritise and problem solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practice that supports business efficiency
* Clear communicator, good listening skills and a persuasive style to ensure team members follow you as a leader
* Strong negotiation and data presentation skills demonstrated ability to influence senior stakeholders
* Resilience, calm, rational and objective in challenging environments.
Main Duties and Responsibilities
* Motivate, coach and manage the performance of Employment Advisors, to meet and exceed performance and compliance targets.
* Demonstrate great leadership ability by monitoring, mentoring and coaching team members to ensure they apply the company values, achieve targets and develop within their roles.
* Demonstrate solid professional development plan/ activities that enabled to you to stay up to date with efficient techniques that improved service delivery and enhance the organsiational culture.
* Promote values and culture by acting as a role model for your team, by inspiring and positively challenge them to constantly develop, learn and progress their careers within the business
* Demonstrate resilience and a track record of success in leading teams in a fast- paced and target driven environment- KPIs.
* Oversee the collation of accurate forecasting, performance data, and client feedback to support the Senior Management team, and other internal stakeholders.
* Manage risk on monthly/ quarterly trends and drive opportunities within the wider team to ensure a client led approach and focus.
* Manage the site and support day to day activities guaranteeing all staff are providing opportunities of employment to their customers and external clients are satisfied with the quality of service.
* Demonstrate high levels of emotional intelligence by being flexible, listen to your team’ s suggestions and proactively identify and solve problems related to clients, customers and staff.
* Develop and maintain key stakeholder partnerships within the community, with external stakeholders and the wider business.
* Work closely with internal colleagues (e.g. Business Managers, Customer Advisors, and Specialists) to ensure customers meet the expectations of employers and are fully prepared for the transition into sustainable work.
* Ensure client compliance is meet and internal guidance of good practice, including HR processes and policies are consistently followed to safeguard the staff, clients, and the business.