Company Description
ROC Clinic is a private healthcare organisation located in Central London and Aberdeen, Scotland. We offer Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis and Treatment. In addition to the private health services, we provide an integrated healthcare service for Occupational Health needs, that includes sickness absence, health screening, health surveillance, on-site nurses and doctors, and urgent consultations and treatments. We provide these services from client sites across England as well as from our two main clinics.
Role Description
An exciting opportunity has arisen for the position of a Client Account Manager - Occupational Health to assist us with management of accounts and growth and generation of new business.
The role will be predominantly office or hybrid based; however, the role may include travel to our client’s sites across UK.
We are looking for a driven, motivated individual with a proven track record in client services management and team growth.
This role is based within the Sales & Business Development and Marketing Department and is focused on existing client accounts management as well as identification and management of new leads. Within this role, you will interact and work together with the Operational, Marketing, and Finance teams.
You will be responsible for handling client accounts. You will foster the relationship between ROC and the customer as well as handle any projects, accounts, or issues that might be relative to that client. You will liaise frequently with the client to assure them of their importance, helping build the client respect and trust in ROC.
As a Client Account Manager, you must know how client’s money is spent, and what services they are receiving. You will need to draw and send documents, information sheets, performance reports either as expected part of contractual obligations or to reassure the customer. As a manager you may have several client accounts, but you must be able to manage them effectively and prioritize the various customer tasks. If there are any concerns or developments that may affect the timeline, quality or duration of any project, you will have the responsibility to inform the client and take action to ensure we deliver to the brief. The goal is to ensure high quality service delivery and facilitate sales in every possible way to drive sustainable growth.
We are looking for an experienced Client Account Manager in Occupational Health, but role may be suitable to someone new to such a position, if individual has prior relevant Occupational Health experience and required skills.
Qualifications
· Completed high school education a must.
· An associate degree or bachelor’s degree preferred.
· Experience:
o Proven experience as sales advisor or other customer service/sales role (5 years minimum)
o Experience in providing business administrative support (2 years minimum)
o Experience in logistics support (1 years minimum)
o Experience within Occupational Health (2 years minimum)
o Experience in managing clients’ accounts (preferred)
· Marketing and business development (preferred)
· Experience in fee negotiation (preferred)
Personal Attributes
· Be detail oriented and have a procedural mindset
· Be able to multitask and handle several client accounts with the ability to work towards tight deadlines
· Have excellent computing skills and be able to handle multiple diary management and live adjustments
· Be able to manage time and projects effectively
· Have good investigative and resolution skills
· Be able to work with minimal supervision, make decisions and prioritise
· Have initiative, motivation and focus
· Have great problem solving and organisational skills
· Be able to communicate efficiently – verbally, in print and on the phone with internal and external teams
· and stakeholders
· Have efficient networking skills
· Be able to handle challenging relationships and manage difficult conversations when necessary
· Be upbeat, energetic & self-motivated with good sense of humour.
* Instil trust and colleagues and clients to know the client account manager will firmly and swiftly address any issues that have risen.
For detailed Job Description and information on pay and benefits please submit an application via linkedin with a copy of your CV.