The Radiology Admin & Clerical team is looking for flexible and motivated people to join our team. We are looking for people who are passionate about providing exemplary service, to work as part of a dynamic team helping to deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital. The successful candidate will work in a systemic and methodical way, using their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload. This is a varied role involving booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.
Location and hours
We have both full- and part-time vacancies; please indicate preferred hours on your application. Shifts are allocated on a roster basis with the earliest starting at 7 am and the latest finishing at 8 pm. We provide a 7-day service and include working weekends and bank holidays. This is a multi-site role, covering the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.
Responsibilities
* Schedule imaging appointments for a range of modalities – Ultrasound, X‑Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
* Answer incoming calls in a timely manner, manage voicemails and e‑mails, and assist patients, staff and healthcare professionals with any queries.
* Cover various reception desks within the department, receive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.
Benefits
* Flexible working hours
* Fast‑Track staff physiotherapy service
* Multi-faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40 % of your pay as you earn it
* Free park & ride service direct to NNUH site
* Free 24‑hour confidential counselling support
* On‑site nursery
* On‑site cafés offering staff discounts
* Support in career development
* Flexible staff bank
* Salary sacrifice schemes including lease cars, cycle‑to‑work scheme and home electronics
Seniority level
Entry level
Employment type
Part‑time
Job function
Administrative
Industry
Hospitals and Health Care
Contact
For further details or informal visits contact: Emily Dodwell – Admin Lead - Radiology
Email: emily.dodwell@nnuh.nhs.uk
Telephone: 01603 286 084
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