.**Head of Communications****Location: Hybrid working at our office in Wimbledon.****Salary: Competitive****Contract: Permanent**We have a fantastic opportunity for a Head of Communications to join our Strategy & Corporate Development. The Head of Communications is a senior strategic leader accountable for defining and delivering the organisation’s global communications strategy across internal and external audiences.This role translates corporate objectives and brand vision into a coherent, enterprise-wide communications approach that protects and builds reputation, drives engagement, and enables long-term brand equity growth across markets. The Head of Communications provides strategic counsel to executive leaders, owns communications prioritisation and integration at portfolio level. It replaces siloed internal/external models with a unified approach grounded in clarity, prioritisation, and performance and ensures that all communications activity operates as a single, high-performing system.The role is leadership- and strategy-led, with accountability for direction-setting, governance, people leadership, and decision-making at scale. Critically, this role is accountable for stabilising the team, raising performance standards, addressing behavioural and capability gaps, and creating a healthy, high-performing culture that balances empathy with firmness.**Key Responsibilities:****Enterprise communications strategy*** Define and lead the global communications strategy aligned to corporate objectives and brand vision* Translate business strategy, transformation priorities, and growth ambitions into clear communications direction* Ensure communications is positioned as a strategic enabler of organisational performance, not a support function* Advise senior leadership on communications implications of strategic decisions, risk, and change**Communications strategy & integration*** Define and own the global communications strategy aligned to brand ambition and business priorities* Integrate internal and external communications into a single, coherent operating model* Ensure one clear narrative spine across all audiences and markets* Own principles for localisation and cultural adaptation while protecting brand consistency**People leadership & performance management*** Lead, coach, and performance-manage senior communications leaders and campaign managers* Establish clear roles, objectives, and success measures across the function* Build a culture of accountability, feedback, and continuous improvement* Develop leadership capability and succession pathways**Campaign orchestration & prioritisation*** Oversee all internal and external campaigns at portfolio level* Set priorities, sequence activity, and balance ambition with capacity* Enable campaign managers to operate flexibly across internal and external contexts**Reputation, issues & executive communications*** Leads the development and execution of crisis and issues communications across internal and external audiences* Manages escalation, coordination, and governance of crisis communications on behalf of the Brand & Comms Director* Ensures crisis readiness through playbooks, training, simulations, and agency coordination**Agency, partner & operating model oversight*** Oversee PR agencies and external partners via senior team members* Set expectations, governance, and performance measures for agency engagement* Ensure consistent standards and outcomes across markets**Measurement, insight & governance*** Partner with the Social Media Manager, and Head of Brand to track brand equity and campaign performance* Use insight to inform strategy, prioritisation, and optimisation* Establish clear governance, decision rights, and escalation paths**Skills and experience required:*** Significant senior-level experience leading communications strategy in complex, multi-stakeholder organisations, with direct exposure to executive- level environments.* Proven senior experience spanning both internal and external communications* Demonstrated success in leading, stabilising, or transforming teams* Strong understanding of brand equity, reputation management, and campaign performance* Experience operating in complex, matrixed, and fast-moving organisations* High emotional intelligence combined with decisive, grounded leadership* Confident managing ambiguity, tension, and underperformance* Strong grasp of analytics, insight, and evidence-based decision-making**We offer lots of great benefits! Some of which include:*** Competitive salary and annual discretionary bonus* 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave* Training opportunities as well as clearly defined career progression* Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service* Attractive company pension scheme* Life assurance – employer funded cover of 4x basic salary* Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:* Salary Finance – access to savings and borrowing through payroll* Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles* Travel Loans – interest free loans to help spread the cost of annual travel tickets* Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000* Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes* OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.* Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues* Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends* Employee discounts – with a range of discounts for 100s of online and high street retailers**Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.****Please note that we have a thorough referencing process, which includes criminal record checks.**
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