Us and our culture.
Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.
Our perks.️
* Annual Salary up to £45k
* Company annual bonus scheme
* 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
* Private Medical Insurance with Vitality Health
* Life Insurance policy, providing coverage at four times your salary
* Employee Assistance Programme offering confidential support and guidance
* Enjoy an array of complimentary snacks, drinks, and lunch options in our office
* Salary sacrifice pension scheme where we will match contributions up to 4%
* In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
The role.
The Customer Relations department supports our business energy customers with their energy account management, manages escalated and third-party complaints and provides a support service to our energy brokers.
The Customer Relations Manager will manage a team of Customer Service Team Leaders and Advisors who handle contact through multiple channels, ensuring the business is supported through operational effectiveness and delivery of department KPIs.
This is a fantastic opportunity to develop a customer centric Customer Relations department where our people and customers matter most.
How you will contribute.
* Be an experienced Customer Service/ Customer Relations Manager responsible for managing, motivating, and developing a team of Customer Service Team Leaders and Advisors
* Lead the Customer Relations function within the wider Customer Service department, providing guidance and support to ensure high standards of service delivery
* Support the business through operational effectiveness and delivery of KPIs, digital first.
* Drive best practice and continuous improvement
* Performance and policy management
* Lead meetings with key stakeholders
* Developing the department, creating an engaging culture, and nurturing talent
* Provide insight to wider business on Customer Experience
* Analyse customer data to identify areas for improvement to drive customer satisfaction
* Liaise with relevant stakeholders and third parties to effectively resolve complex customer complaints and enquiries
* Ensure compliance to legislative and regulatory governance and licence conditions
What we are looking for.
* Minimum of 2 years of experience in a customer service leadership position
* Strong experience in managing and developing a growing team
* Knowledge of industry best practice and regulatory requirements (desirable)
* Energy industry experience (desirable)
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
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