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Base pay range
Facilities Management
Office
Employed
34
Canterbury
CT1 3AS
About Us
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
As a Weekend Front of House Co-ordinator, you will be supporting our clinic team with a variety of administrative tasks needed to keep our services running smoothly. You will be the face and voice of Psicon supporting our patients, clients, parents and children that use our services in Canterbury.
The role is based in the outskirts of Canterbury, Kent city centre (Please note there is no onsite parking). The working days are Friday through to Monday, hours are 08:30-17:30 with 30 minute break (34h contract).
Principle Duties And Responsibilities
* Meeting and greeting clients, patients, families and other visitors.
* Ensuring all visitors are signed in and have appropriate visitor passes.
* Ensuring waiting areas are a calm, welcoming, clean and tidy environment.
* Maintaining oversight of all tasks and processes within the Front of House service.
* Assisting administrators with daily / weekly completion of tasks such as - answering and handling telephone calls, managing incoming and outgoing post, scanning and uploading clinical documents or visitor documents and uploading to the appropriate area of the business.
* Managing and organising clinic changes.
* Working within and supporting to maintain KPIs in collaboration with the Quality Management team.
* Completing regular audits of designated team to ensure regulated activity is completed as defined within the Company's protocols, NICE guidelines and CQC regulations.
* Liaising with contractors on behalf of the Estates Manager and reporting to the Facilities team with updates regarding the site and utilities.
Person Specification
* Ability to collate, present, and interpret data or desire to learn.
* Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts) or desire to learn.
* Ability to work with both details and 'the bigger picture'.
* Ability to communicate verbally and in written form clearly and in line with Psicon core values.
* Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met.
* Ability to work as part of a team displaying Psicon core values in all tasks undertaken.
* Confident in presenting information and data to wider team where required. Proven experience of working in a similar role in an NHS or private health service environment.
* Strong IT skills including Excel - the ability to collate, present and interpret data.
* Has excellent interpersonal skills and is confident building and maintaining professional working relationships with internal and external stakeholders.
* Confidence to raise concerns with management.
Working at Psicon
We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;
* The best possible customer service
* The most efficient and effective clinical work
* A thriving and engaged workforce
* A truly inclusive organisation.
Benefits Include
* Enhanced annual leave of 32 days a year (inclusive of bank holidays).
* Flexible annual leave scheme providing the ability to buy or sell back additional days.
* Well-being days.
* Pension scheme (with the option of enhancing via salary sacrifice).
* Cycle to work scheme.
* Birthday lie in.
* Free breakfast, including 'pastry Mondays'.
* Funded social events.
* Staff well-being bursary scheme.
Additional Information / Contacting Us
* For further information please email recruitment@psicon.co.uk or call the Psicon Recruitment Team on 01227 202155 for more information.
* Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
* Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Mental Health Care
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