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Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting non-technical support team at a great NHS organisation!
Rate: £13 - 15 per hour (dependant on PAYE or Umbrella)
Duration: 3 months (with potential extension)
Start: Immediate
* Provide first-line IT support via phone and email, ensuring timely resolution and accurate logging of incidents and service requests
* Diagnose and resolve support issues where possible at first contact, escalating when necessary
* Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues
* Deliver basic user training following hardware installations and raise awareness of support resources
* Escalate suspected security incidents in line with internal procedures
* Support major incident processes by communicating updates and liaising with key stakeholders
* Liaise with national service desks and third-party suppliers as needed
* Monitor SLAs and ensure timely escalation of any at-risk incidents
* Maintain accurate records of user accounts, permissions, assets, and hardware
* Carry out additional tasks as required to support the IT service
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