Duties
At GSF Car Parts, the role of a Retail Assistant is all‑encompassing with a focus on delivering excellent Customer Service. You will play a crucial part of the team, contributing towards achieving branch and individual targets through face‑to‑face sales, servicing click and collect orders, and developing strong customer relationships.
* Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team on product promotions by answering telephone and electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, and queries.
* Check customer returns for resale, warranty, or surcharge eligibility.
* Contribute to a positive team performance, meeting personal benchmarks to optimise performance and support sales promotions.
* Utilise the e‑learning portal to develop product knowledge and improve performance.
* Ensure that customer‑facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Represent the company in a professional manner, promoting a good image.
* Work towards the achievement of relevant set KPIs.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
What You'll Need to Succeed
* Proven customer service or sales/retail experience within a customer‑facing role.
* Target‑driven and motivated to achieve results.
* Excellent customer service skills.
* Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, and MS Office is desirable.
What We'll Offer
Benefits at GSF Car Parts are designed to support all aspects of our team members' lives throughout their careers. They include:
* Opportunity to earn a performance‑based bonus.
* 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more days with time‑served.
* Free flu vaccine.
* Health and wellbeing tools.
* Free support from pension experts.
* Life assurance scheme.
* Discounts from a wide range of household names.
* A suite of financial wellbeing products, including advances and savings schemes.
* Paid time off to volunteer.
* Training qualifications and career progression opportunities.
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is supported by centralised expertise in procurement, supply chain, marketing, national accounts and integrated IT systems, including our industry‑leading catalogue system, Allicat, and access to the Group’s national garage programme, Servicesure.
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