Overview
As a Customs Clearance Coordinator, you will oversee the smooth processing of Import/Export Customs Declarations for given customers.
Responsibilities
* Complete Import and export Customs declarations, following standing or customers’ instructions
* Management of multiple mailboxes, documents, and folders for SCDP or Control tower customers
* Issuing Clearance instructions to express agents
* Customer focused and a natural communicator, able to build excellent relationships internally and externally
* Managing workload, completing all declarations, including IPAFFS in a timely manner to meet customer KPI’s and prioritize urgent requests
* Maintain and improve knowledge of Customs Processes and Procedures particularly around CPCs, the HMRC Tariff and preferences
Accountabilities
* Customs entries to be submitted in accordance with clients IOP, in line with current HMRC legislation, using ASM Sequoia
* Dealing with various modes of transport – Road, Sea and Air
* Dealing with a variety of commodities
* Understanding different Customs processes such as Homeuse, IP, bonded entries, returned goods
* Dealing with all queries quickly and efficiently
* Verifying documents received for Customs purposes are compliant and correct
* Manage own/group email inbox efficiently
* Managing documents and folders for SCDP Customers
* Communicating with customers directly via email and telephone
* Liaising with Customs and port authorities
* Understanding incoterms
What To Expect
* The work is mainly office based
* The dress code is smart / casual whilst is acceptable in the office
* The working environment can at times be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team and management.
* Some weekend may be required
What We Offer
* Pension: 5% company contribution subject to employee-required auto-enrolment contribution
* Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays
* Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support
Job requirements
* Strong communication and interpersonal skills
* Excellent organisational and multitasking abilities
* Detail-oriented with a commitment to accuracy
* Ability to work independently and as part of a team
* Dedication to providing exceptional service as per our SLA’s/ SOP’s
* Proactive and confident
* Completes personal goals (Agreed with line manager)
* To work in line with Customs Support’s vision, mission and values
Vision
We make Customs easy for global trade
Mission
Be the full-service customs expert. Provide timely and accurate customs services through digital innovation. Deliver international customs support via local presence. Attract and engage the right people. Commit to the highest quality and compliance standards. Learn and improve continuously
Values
Accountability, Quality, Integrity and Teamwork
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* International Trade and Development
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