Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 15 countries in Asia-Pacific, Europe, North America and Oceania with over 3,400 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands.
On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.
We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.
Your role within the team
We are looking for a motivated and detail-oriented eCommerce Specialist for our UK brands.
We need a self-starter that is organized, passionate, and isn’t afraid to tackle new projects.
This position is an eCommerce role reporting to the Amazon Manager. This position will stay close to Marketing. They implement new ideas and maintain product listings on Amazon while implementing tactics to increase online product and brand performance. This position will execute new concepts by taking detailed steps toward our growth strategies.
This role's prime candidate should be tech/internet savvy and extremely detail and process-oriented with stellar follow-up skills. They will also be someone who enjoys learning and isn't afraid to tackle new projects.
Duties and responsibilities:
Amazon
* Monitor and maintain the health of Amazon seller accounts, addressing issues related to account performance, policy compliance, and customer feedback.
* Conduct regular audits of product listings to optimize content, keywords, and images for improved search visibility and conversion rates.
* Collaborate with the e-commerce team to provide support in monitoring and analyzing the performance of paid advertising campaigns.
* Assist in the creation and execution of promotional activities, including subscribe & save initiatives and discount programs across tentpole events.
* Respond to customer inquiries and resolve issues in a professional and timely manner, ensuring a high level of customer satisfaction.
* Manage inventory levels, forecasting, and replenishment to prevent stockouts and overstock situations.
* Implement best practices for Amazon's Fulfillment by Amazon (FBA) program to optimize product storage and shipping efficiency.
* Generate reports and analyze key performance metrics, providing insights to support data-driven decision-making.
* Stay up-to-date with Amazon's policies and industry trends to adapt strategies accordingly.
* Collaborate with cross-functional teams to ensure a seamless online shopping experience for customers
TikTok
* Ongoing shop management & ops (product listings and optimization)
* Live management- supervision, stock, set-up (in coordination with our Marketing & Social Media Coordinator)
* End to end FBT management (stock connections, stock level, listings creation)
* Customer Services management (via the CS team but monitoring of this is required)
* Attending weekly agency, TT and internal calls
* Sharing daily performance (order report) with Finance team (until NetSuite integration happens)
* PO/ Billing/ Invoicing management for FBT (in coordination with our Marketing & Social Media Coordinator)
CRM
* Building and scheduling email in Klaviyo as per agreed campaign calendar
* QA (testing and proofreading) of emails before launch
* Creating audience segments when relevant
* Pulling standard performance reports ( weekly/monthly)
* Monitoring trigger-based flows for errors
* Updating outdated content in automations
* Creating sign up forms when needed (pop up or for custom LP)
Desired Skills and Experience
* Understanding of e-commerce, particularly the Amazon marketplace.
* Basic knowledge of Amazon Seller Central, advertising tools, and analytics.
* Excellent communication skills and customer service orientation.
* Detail-oriented with the ability to analyze data and draw actionable insights.
* Proficiency in Microsoft Office, especially Excel.
* Self-motivated, proactive, and able to work both independently and as part of a team.
Highly advantageous if you have the below experience or skills.
* Previous experience selling with Amazon Seller Central.
* Familiarity with Amazon Advertising and Sponsored Products.
* Understanding of inventory management and supply chain processes.
* Project management
* Passion for mastering new technology.
* Hybrid working with 3 days a week in the office.
* Note: Our current Office days are Tuesday, Wednesday and Thursday. Occasionally, an extra day in the office will be required for Group Town hall, Events, team meetings, etc.
* Gym Membership (28 credits per month)
* On-site gym
* 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year)
* 40% discount for UK Brands
* Pension
* Health Insurance
* Life Insurance
* Dog-friendly office.
* Coffee shop within the building.
* Complimentary office drinks on Thursday evenings
H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all.
We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.
If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today!
Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Supply Chain, and Customer Service
* Industries
Retail Health and Personal Care Products and Wellness and Fitness Services
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