Reception Duties
* Act as the first point of contact for parents, carers, visitors, and external professionals.
* Provide a welcoming, professional, and friendly front‑of‑house service.
* Answer and direct telephone calls, take accurate messages, and respond to routine enquiries.
* Monitor visitor entry, ensuring sign‑in procedures are followed in line with safeguarding requirements.
* Manage incoming and outgoing post, deliveries, and couriers.
* Maintain accurate visitor records and support attendance monitoring.
* Prepare and distribute letters, newsletters, and information packs.
* Manage meeting room bookings and hospitality arrangements for meetings and training sessions.
Administrative Responsibilities
* Filing, scanning, photocopying, and record keeping.
* Data entry and updating electronic records using nursery management systems.
* Maintaining accurate and confidential child and family records.
* Support the admissions process, including preparing enrolment documentation and maintaining waiting lists.
* Assist with general office organisation and workflow improvements.
* Support the Nursery Manager and leadership team with administrative duties as required.
* Participate fully in apprenticeship training and complete coursework within agreed timescales.
Communication and Professional Conduct
* Communicate effectively and professionally with parents, staff, and external agencies.
* Maintain positive relationships with families.
* Demonstrate professionalism, reliability, and discretion at all times.
* Work collaboratively with colleagues to support the smooth running of the setting.
* Promote the nursery's values and ethos.
Safeguarding, Health & Safety and Equality
* Follow all nursery policies and procedures.
* Always adhere to safeguarding and visitor security procedures.
* Promote equal opportunities and inclusive practice.
* Maintain confidentiality in line with GDPR requirements.
* Undertake any additional duties appropriate to the role.
A client of ours is seeking a motivated and enthusiastic Apprentice Administrator for their Early Years setting. This role has a strong focus on reception duties and front‑of‑house responsibilities, providing a warm, professional, and efficient service to parents, visitors, and staff.
The successful candidate will gain valuable hands‑on experience while working towards a recognised Business Administration Apprenticeship qualification. Full training and support will be provided.
Essential Requirements
* GCSE (or equivalent) in English and Maths (Grade 4/C or above).
* Willingness to undertake and complete a Business Administration Apprenticeship within the Early Years Sector.
Skills and Abilities
* Friendly and professional communication skills.
* Confident telephone manner.
* Basic IT skills (Microsoft Office, email, data entry).
* Good organisational skills (diary management, scheduling).
* Ability to follow instructions and work as part of a team.
* Good attention to detail.
* Willingness to learn and develop new skills.
Personal Qualities
* Professional and well‑presented.
* Punctual and reliable.
* Positive attitude and eagerness to learn.
* Calm and confident when dealing with parents and visitors.
* Respectful, inclusive, and approachable.
* Committed to safeguarding and promoting the welfare of children.
Other Requirements
* Willingness to undertake an Enhanced DBS check.
* Commitment to completing apprenticeship training and coursework.
* Understanding that the role requires regular interaction with children, families, staff, and visitors.
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