Service Delivery Team Leader
St Ives, Cambridgeshire (office-based, 5 days a week)
Full-time (Mon–Fri, 37.5 hrs)
Salary £32,000
Join our fast-paced Contact Centre as a hands-on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.
What you'll do:
* Lead, coach and develop a high-performing team
* Deliver KPIs across service, quality, sales and productivity
* Use data and insight to improve performance and customer outcomes
* Champion quality and continuous improvement
* Own training and development to build team capability
What you'll bring:
* Proven Team Leader experience (essential), ideally in a Contact Centre
* Strong track record of delivering against KPIs
* Excellent coaching, communication and decision-making skills
* A proactive, resilient and solutions-focused mindset
Why join us?
* £32,000+ salary (depending on experience)
* No weekends + 33 days holiday
* Private medical, pension, life assurance & wellbeing support
* Gym subsidy, cycle scheme & more
You'll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.
Apply now by sending your CV to or call 07896811228.
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