Essex County Council (ECC) are delighted to be supporting Colchester City Council in recruiting 3x Civil Enforcement Officers on an initial 3 month contract, with views to extend.
As a Civil Enforcement Officer, you will be required to start and end your shift at Latton Bush, Southern Way, Harlow consisting of hours 07:30am-19:00pm with 1 hour lunch (10 ½ hours per day)
Accountabilities
* To recognise the importance of supporting colleagues and to recognise the ethos of the North Essex Parking Partnership staff charter in a positive and professional manner.
* Patrol and enforce on-street and off-street parking areas across the Partnership to enable the provision of an efficient and effective service.
* Issue of Penalty Charge Notices (PCN) in accordance with procedures, instructions and relevant Parking Orders currently in operation ensuring legal requirements are maintained.
* To appear at adjudication hearings/court as required.
* Report any defects that may affect the smooth running of the service to the relevant Operations Manager, particularly lines and signs.
* Maintain equipment provided in good working order.
* Ensure all Health and Safety procedures are complied with to ensure a safe working environment including adhering to COVID 19 risk assessments.
* To ensure that all internal and external communication formats are read and responded to as required.
* Ensure all corporate policies are followed to ensure consistent service provision.
* Compliance with our data protection policies and procedures to ensure that personal data is handled in an appropriate manner - safely and securely.
Experience You Will Bring (Essential)
* Numerate and Literate
* Have accurate and clear communication skills both written and verbal with the ability to apply them to different audiences and circumstances
* Full, Clean UK Diving Licence (Manual)
Experience You Will Bring (Desirable)
* Some knowledge of the Roads & Streets in the North Essex Parking Partnership (Braintree, Colchester, Epping, Harlow, Tendring & Uttlesford)
* Parking regulations in accordance with the Highway Code
* Knowledge of the Traffic Management Act 2004
* Previous knowledge of issuing Penalty Charge Notices
* Working in close cooperation with the police, PCSOs, Neighbourhood Wardens
* North Essex Parking Partnerships policy on parking enforcement
Skills
* An understanding of Health and Safety
* Knowledge of the appropriate Area
* Integrity
* Be able to inspire and motivate others Organisational awareness
* Be able to build and use relationships inside and outside the Organisation
* Demonstrate cultural awareness
* Be confident with an ability to use own initiative and discretion
* Tactful and diplomatic
* Be able to deal effectively with people and placate irate members of public
* Educate members of the public about various parking Restrictions
* Essential ICT skills including the use of email, communication platforms and mobile phone applications
* Ability to operate a handheld device/camera in the issuing of PCNs
* Be methodical and organised
* Attention to detail and accuracy
* Understanding of the principles of data protection legislation and putting these into practice.
Requirements of the Role
* Work flexibly as appropriate
* Work on a rota basis
* Able to work independently as well as part of a team
* To be physically fit enough to walk more than 10 miles per day
* Provide own footwear and black trousers (not denim)
* Have Full UK Manual Diving Licence
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