The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Information Page. The Role and the Department The Strategy, Planning and Insight Office aims to be an indispensable partner in driving forward Durham University's positioning and performance, supporting decisions on our strategy, academic business model, critical initiatives, plans and investments. As the insight hub for the University, we bring together management information, business intelligence, market insight, sector intelligence, risk analysis, horizon scanning, forecasting and modelling expertise. We seek to be at the forefront of professional practice in strategic analysis and planning, providing exceptional service in strengthening the reputation, quality and financial sustainability of the University. The purpose of the Senior Officer role is to deliver analytical and planning work across multiple areas of the team's functions. You will support the key processes such the Integrated Planning Process, new Strategy Development and Rankings analytics. You will be instrumental in delivering key analysis and insights, providing evidence and advice to support strategic opportunities for academic Faculties and Departments You will contribute to the team's work in Business Intelligence, data analysis and reporting; you may already have strong skills in this area, or we can offer significant training including the possibility of an advanced apprenticeship for those who want to develop their analytical or technical skills. We currently use Power BI and Alteryx; you will use these tools and support our customers to engage with the outputs we produce. The team interacts with a wide range of other staff in the University, including members of the University Executive Committee (UEC), Research & Innovation Services, Recruitment & Admissions and Marketing & Communications, to support the development and delivery of strategy. We are a customer-focussed and outward-looking team, with opportunities to be involved in many diverse areas of the University's work. Further information about the responsibilities of the Strategy, Planning and Insight team can be found at the end of this page. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: • You'll receive 30 days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. The University closes between Christmas and New Year. • We offer a generous pension scheme, and as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). • No matter how you travel to work, we have you covered. We have ample parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. You can also take advantage of our cost-effective and environmentally friendly Tusker Car Benefit Scheme, allowing you to lease a brand-new electric or hybrid vehicle with savings on tax and National Insurance. • We have a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • We provide wide-ranging health and wellbeing support including discounted membership for our state-of-the-art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • Our on-site nursery is rated Outstanding by Ofsted, and you can access holiday camps for children aged 5-16. • Our family-friendly policies, including maternity and adoption leave, are among the most generous in the higher education sector (and likely above and beyond many employers). • We offer all staff the opportunity to take part in volunteering activities to make a difference in the local community. • You can access exclusive discounts via our benefits portal including money off at supermarkets, high street retailers, IT products such as Apple, eating out and days out at various attractions. • Various salary sacrifice schemes are also available to help you take advantage of tax savings on benefits. • If you are moving to Durham, you may be eligible for help with removal costs, and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest-free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here. Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk* next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience 1. Educated to degree level (or equivalent experience). 2. Professional practitioner with knowledge and expertise in the delivery and development of services and activities within the organisation. 3. Experience of implementing policies and procedures, and supporting change and service improvements. 4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. 5. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and positively influence the University's reputation. Skills/Abilities/Knowledge 6. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally. 7. Strong digital competence across a range of digital devices and apps including digital communication tools, Microsoft 365 applications, and data manipulation software. 8. Accuracy, numeracy and the ability to analyse, interpret, contextualise and explain complex information and data sets to a variety of audiences. 9. Advanced skills in data analysis, interpretation and application (e.g. benchmarking, forecasting, market trend analysis, statistical techniques). 10. Demonstrable the ability to develop effective working relationships, both internally and externally. 11. Committed to continuing professional development to maintain professional recognition. 12. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines. 13. Ability to solve problems and decide on and plan appropriate solutions. 14. Highly organised, able to successfully manage a varied workload to tight deadlines. Desirable Criteria 1. Knowledge and experience of the Higher Education sector and recent policy developments 2. Experience of using a data visualisation platform such as Power BI or Tableau to create effective and engaging reports 3. Experience of using an analytics platform such as Alteryx or Azure Synapse 4. Experience of delivering training How to Apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. What you need to submit • A CV: and • A supporting statement or covering letter which outlines how you meet all of the criteria within the Person Specification. Contact details For a chat about the role or any further information please contact Stephen Little, Senior Business Intelligence Manager at s.g.little@durham.ac.uk. Typical Role Requirements Service Delivery/Development • Contribute to equality, diversity and inclusion, and the University's values. • Review and look for ways to improve systems and procedures that are relevant to your area of work in line with the University's frameworks and regulations. • Provide specialist advice and guidance relating to management information and the integrated planning process, in line with the University's policies, regulations and values. • Manage the delivery of support for integrated planning to a specified area of the University to a high standard. • Provide the best possible service by continually reviewing what is required from stakeholders engaged with integrated planning and contribute to ideas and service improvements, including improved business intelligence reports. • Provide specialist knowledge and support when interpreting and analysing complex data and information sources. • Look for ways to improve data, business intelligence reports and the processes required to produce them, and share these with team members across all areas of your work. • Analyse internal and external performance and/or market data about areas of the University, benchmark against competitors where appropriate and make recommendations for future strategic developments. • Develop, use and maintain data workflows and key data analysis, reporting and communication processes and systems. • Identify any learning needs that should be met the Strategy, Planning and Insight Office and design activities and arrange any training. Planning and Organisation • Contribute to operational leadership teams to influence the type and level of services that are provided by the Strategy, Planning and Insight Office. • Contribute to progressing the strategic and operational priorities of the Strategy, Planning and Insight Office. • Seek feedback stakeholders in the integrated planning process and elsewhere, and feed this back to relevant areas of the team so that our service is being adapted to meet customer expectations and to plan future requirements. Analyse data on the usage of business intelligence products to recommend areas for future improvement. • Meet the development needs of your stakeholders, providing training when required. • Manage budgets and expenditure including buying (and returning) goods and services. Communication/Liaison • Provide advice and share guidance with your stakeholders to ensure that the University's policies, procedures and regulations are complied with. • Use your operational expertise to lead and participate in business meetings, working groups and sub-committees. • Coordinate and organise committees and other business meetings and deal with any related complaints. • Update policies and procedures in response to any internal or external changes. • Use your expertise to provide training or guidance to other stakeholders. • Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills and swap information with peers. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.