As a key member of the Billing and Recovery Team, your responsibilities will include:
* Negotiating and monitoring payment arrangements to secure council tax payments.
* Communicating with customers by telephone and in person to agree affordable repayment plans.
* Determining the most appropriate recovery action, such as applying for attachments of earnings or deductions from benefits.
* Liaising with Enforcement Agents, monitoring ongoing cases, and supporting enforcement activity.
* Preparing for and attending court hearings, offering support to both customers and colleagues.
* Referring insolvency cases for further action as required.
* Ensuring appropriate support is provided to vulnerable customers when agreeing repayment arrangements.
Previous experience working within a Council Tax Enforcement or Recovery Team.
* Familiarity with Academy (Capita One) and/or MRI Revenues & Benefits systems.
* Excellent communication and negotiation skills.
* The ability to handle complex and sensitive cases with tact and discretion.
* Strong understanding of debt recovery processes and enforcement options.
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