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10988 - human resources support officer

Leeds
Ministry of Justice
Support officer
Posted: 20 October
Offer description

Overview of the Role

Reporting to a HR Team Leader, this position sits within the HR Business Partner – Organisational Design and Development (HRBP OD&D) function within Judicial Office HR, an arm’s length body of the Ministry of Justice. This is a key role in providing HR support to all Judicial Office Holders (JOHs). The role includes processing judicial sickness absences, undertaking MS Teams calls with JOHs and triaging HR queries received from judicial leaders and JOHs, responding directly, or escalating where needed to appropriate stakeholders.

The post holder will have a passion for providing excellent standards of service, be self‑motivated and have strong organisational skills. They will also be able to work on their own initiative but understand the boundaries of their role and when to seek guidance from others, and work collectively towards a shared goal. Full training will be provided, and the key behaviours and qualities, including being a team player, are the primary attributes sought in the post holder.

As an entry point to a career in strategic Human Resources this post provides an ideal grounding to develop experience as a HR generalist. The HRBP OD&D team is one of three portfolio areas within Judicial Office HR.

The Judicial Office HR Team is accountable for delivering the right judicial office holders with the right skills, in the right place, at the right time in support of the Lord Chief Justice and Senior President of Tribunals responsibilities for the welfare and conduct of the judiciary as set out in the Constitutional Reform Act 2005. The team also supports, advises, and appoints (on behalf of the Lord Chancellor), the advisory committees who carry out key functions in relation to the magistracy on behalf of the Lord Chancellor.

This role is suitable for blended/hybrid working with the possibility of a mix of remote and office working, and is undertaken on a shift pattern basis of 8am‑4pm, 9am‑5pm or 10am‑6pm. The role is based in London or Leeds and there may be expectation on occasion to travel to one of our other office or court locations in line with business need.


Summary

With a passion for people and a proven ability in administrative functions, the post holder will combine their organisational ability with the demands of analysing information, providing advisory support, or escalating to stakeholders where needed.

The post holder will be responsible for delivering a high-quality HR service via a digital platform and providing HR support for all judicial office holders. Previous HR experience is not required for the position.

The role involves a proactive approach to problem solving and finding solutions to HR challenges. The post holder will be supported in gaining a detailed understanding of the judiciary and their unique position as office holders to enable accurate interpretation of HR policy, and the delivery of HR processes to maintain sufficient support to the judiciary.

There will be a need to handle sensitive information and the post holder will be required to provide HR advice based on policies in place or signposting to the relevant teams. The post holder will take calls and respond to emails relating to judicial sickness absences, responding appropriately in accordance with welfare guidance and conveying absence details to operational colleagues in an efficient and timely manner. The post holder will also work with HR data and support on wider HR tasks, allowing for the effective delivery of a HR service to the Judiciary. The role also involved providing ad‑hoc support to a regional HR advisor with casework, projects and administrative tasks as needed.

This is an excellent starting point for an aspiring HR professional and equally an opportunity for somebody with a proven administrative background to apply their skills to a new area of work.

The role will require some decision making based on the analysis of diverse sources of information and data. Stakeholder and customer focus will be essential as part of this key support role for the wider Judicial HR.

We value diversity and inclusion in our workforce and would encourage applications from under representative backgrounds.


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