To provide full secretarial and administrative support to the Plastics Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information in written, aural, or verbal form, to be exchanged with patients/clients, relatives, staff, or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
To communicate sensitively and appropriately with patients suffering from serious illness.
We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational, and administrative support within our Plastic Surgery Department.
The successful candidate will ideally have a medical secretarial background with strong computer skills, including audio typing. Key skills required are excellent verbal and written communication skills, a keen eye for detail, good time management, and the ability to work to tight deadlines while prioritising workload.
The candidate will work as part of a large, efficient, and friendly team, to ensure patients receive the best possible care in a timely manner.
Knowledge of the use of a variety of digital systems is desirable but not essential, as full training will be provided.
Rated GOOD overall with outstanding care by the CQC, QVH is a specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond.
As a centre of excellence with an international reputation for pioneering advanced techniques and treatments, everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH, we are proud of our achievements, and our specialist services continue to record excellent clinical outcomes. We regularly receive excellent results from patient satisfaction surveys, with an average of 98% of inpatients recommending the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to the training and development of our workforce, supporting continuing education and learning.
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