Overview
Element are looking to hire a proactive and relationship-driven Retention & Collections Co-ordinator to join our team at High Wycombe. In this role, you will play a key part in strengthening customer relationships, improving cash collection, and reducing disputes and client withdrawals.
Come and Join Element and Make Tomorrow Safer Than Today...
Responsibilities
* Build and maintain strong relationships with customers to support effective cash collection and minimise disputes
* Proactively chase outstanding invoices ahead of audits via phone, email, and MS Teams to ensure timely payment
* Work closely with Operations, Credit Control, and Management teams to resolve customer financial queries quickly and efficiently
* Escalate complex issues where appropriate to ensure swift resolution and a positive customer experience
* Support initiatives to reduce client withdrawals due to non-payment
* Produce monthly reports for Senior Management, highlighting collections performance, disputes, pending suspensions, and key trends
* Develop a strong understanding of certification processes (full training provided) to effectively resolve customer queries
* Assist with annual processes and handle any related customer or financial queries.
Skills / Qualifications
* Strong communication and relationship-building skills
* Experience in credit control, collections, or customer account management
* Proactive approach with excellent organisational skills
* Ability to manage multiple priorities and meet deadlines
* Problem-solving mindset with attention to detail
* Hybrid role, with 2 days per week attendance in our High Wycombe office
Benefits of working at Element
33 days annual holiday, consisting of 25 days annual holiday and 8 days public / x4 Life Assurance / Legal & General Pension scheme with total contributions up to 12% / Flexible Working / Cycle Scheme / Recommend a Friend Bonus / Perks At Work Discount Scheme
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.com”
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