Quality Assurance Manager Stoke-on-Trent Permanent Permanent An exciting opportunity has arisen to join a global engineering and technology business specialising in advanced detection and security inspection systems used across critical infrastructure, transportation, and high-security environments. We are looking for an experienced Quality Assurance Manager to lead quality activities across the Stoke operation, supporting compliance, continuous improvement, customer satisfaction, and operational excellence. The Role Reporting into senior leadership, you will support the execution of the site quality strategy while driving improvements across products, processes, suppliers, and customer quality performance. This is a highly visible role requiring strong leadership, technical quality expertise, and the ability to work cross-functionally across engineering, manufacturing, service, and supply chain functions. Key Responsibilities Lead continuous improvement and quality initiatives across the site Manage customer quality issues, complaints, and corrective actions Drive root cause analysis and preventative action activities Support and maintain Quality Management Systems including ISO9001, AS9100, and ISO14001 Oversee supplier quality performance and capability reviews Analyse quality metrics and support COPQ reduction initiatives Lead audits, process capability reviews, and control plan development Support new product introduction and reliability activities Deliver quality training and support team development Collaborate with operational teams to drive lessons learned and process improvementsAbout You Degree qualified in Quality, Engineering, Manufacturing, Electronics, or similar 4–6 years’ experience within a senior Quality Assurance role Strong knowledge of ISO9001, AS9100, and ISO14001 standards Background within Aerospace, Automotive, Medical, or other regulated manufacturing sectors Experience with Lean Manufacturing and Continuous Improvement methodologies Six Sigma Brown or Black Belt advantageous Strong leadership, communication, and stakeholder management skillsIf you feel the have the experience of the above then please apply with your latest CV