We are partnering with a well-established, multi-site UK business seeking an experienced Head of IT to take ownership of operational technology across the organisation.This is a hands‑on leadership role combining strategic input with day‑to‑day operational accountability. You will ensure a secure, resilient and high‑performing technology environment across multiple locations, while working closely with senior leadership to support wider digital objectives.The RoleAs Head of IT, you will be responsible for the performance, stability and continuous improvement of the IT estate. You will oversee third‑party providers, manage infrastructure and connectivity, and ensure that business‑critical systems operate effectively in a 24/7 environment.This role requires someone who can balance operational excellence with forward‑thinking technology planning.Key ResponsibilitiesAct as primary owner and escalation point for Managed Service Providers and third‑party vendorsEnsure service levels are met and drive performance improvements where requiredOversee network infrastructure including LAN, WAN and Wi‑Fi across multiple sitesMaintain robust business continuity and disaster recovery plansSupport and optimise key operational platforms (e.g. PMS, POS or other core systems)Manage IT operational expenditure, budgeting and forecastingProvide clear communication to senior stakeholders and non‑technical teamsContribute to strategic technology planning and innovation initiativesCandidate Profile7+ years’ experience in IT management, ideally within hospitality, retail or other multi‑site environmentsStrong understanding of networking, infrastructure and IT support operationsProven experience managing external service providersComfortable operating in a fast‑paced, always‑on environmentAble to translate technical concepts into clear business languageExperience overseeing IT budgets and supplier contractsThis is an excellent opportunity for a commercially aware IT leader who enjoys ownership, accountability and working closely with operational teams in a dynamic environment.
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