Position Title
Legal Assistant – Military Hearing Loss Claims (Initial Stages)
Department
Personal Injury / Military Claims
Reporting To
Solicitor / Senior Fee Earner – Military Claims Team
Location
Oswestry or remote
Purpose of the Role
To provide comprehensive administrative and legal support in the initial stages of military hearing loss claims, ensuring efficient case set-up, client care, and compliance with relevant procedures and regulations.
Key Responsibilities
1. Client Onboarding and Initial Contact
* Obtain and verify identification and other compliance documentation in accordance with anti-money laundering (AML) and Know Your Client (KYC) requirements.
2. Case Set-Up and File Management
* Open new files on the case management system, ensuring all client and matter details are accurately recorded.
* Prepare and send initial client care letters, terms of business, and relevant authorisation forms.
* Collate and organise supporting documentation, including service records, medical records, and audiology reports.
3. Preliminary Case Assessment
* Liaise with clients to clarify factual details and obtain further information as required.
4. Communication and Liaison
* Act as a point of contact for clients during the initial stages, providing updates and responding to routine queries.
* Liaise with third parties, including the Ministry of Defence, medical professionals, and expert witnesses, to request records and information.
5. Administrative Support
* Maintain accurate and up-to-date records on all files.
* Ensure all correspondence is filed and actioned promptly.
* Assist with the preparation of standard forms, letters, and documentation.
6. Compliance and Confidentiality
* Ensure all work is carried out in accordance with the firm's policies, the SRA Code of Conduct, and data protection legislation.
* Maintain strict confidentiality regarding client and case information.
Person Specification
Essential Skills and Experience
* Previous experience as a legal assistant, paralegal, or in a similar administrative role within a law firm preferable but not essential.
* Strong organisational skills and attention to detail.
* Excellent written and verbal communication skills.
* Ability to manage a busy caseload and prioritise tasks effectively.
* Proficient in the use of case management systems and Microsoft Office applications.
Desirable Skills and Experience
* Experience in personal injury or military claims.
* Knowledge of the Armed Forces Compensation Scheme and/or civil claims process for hearing loss.
* Understanding of medical terminology relevant to hearing loss claims.
Qualifications
* Minimum of 5 GCSEs (or equivalent) including English and Maths.
* Legal Secretarial or Paralegal qualification (desirable but not essential).
Key Competencies
* Client-focused approach with empathy and professionalism.
* Ability to work independently and as part of a team.
* Discretion and integrity in handling sensitive information.
* Commitment to ongoing professional development.
Remuneration and Benefits
£25,00 plus bonus for successful cases worked on
Job Type: Full-time
Pay: £24,420.00-£26,000.00 per year
Benefits:
* Casual dress
* Flexitime
* Work from home
Work Location: Hybrid remote in Oswestry SY11 2NR