Belmont Medical Centre is looking for a Practice Administrator to join our busy practice team. Hours are Monday–Friday, 8:00–8:30 am with flexibility required to cover additional hours as necessary.
Main responsibilities
* Provide an efficient copy typing and word‑processing service for GPs and health professionals.
* Assist in managing referrals to secondary care using the e‑referral service.
* Support the practice manager and deputy practice manager with clerical and administrative duties.
* Make appointments, bookings and admissions using manual and electronic software.
* Establish and maintain filing and administrative systems so that information is easily accessible and secure.
* Retrieve medical records and assist the completion of medical/insurance reports.
* File patient records and correspondence in patient medical records.
* Receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications.
* Maintain the computer clinic system in an accurate and secure manner.
* Receive and dispatch mail and maintain a pending system.
* Scan letters and relevant correspondence into patient notes, taking account of colour, paper size and multi‑paged documents.
* Extract necessary data from clinical correspondence and input into Electronic Patient Record.
* Read coding information into the practice clinical system.
* Monitor Quality and Outcomes Framework achievements and use patient call and recall systems to achieve patient compliance and set targets.
* Assist with gathering statistics and information when required.
* Provide cover for members of the administration team during sickness and annual leave.
* Maintain adequate supplies of office stationery.
Qualifications
* General education to GCSE level or equivalent compensatory experience.
* Sound working knowledge of Microsoft Office (Word, Excel, Outlook).
* GCSE or equivalent in English and Maths.
* Medical terminology qualification or experience.
Experience
* 2 years of secretarial/admin experience or a relevant qualification.
* Experience dealing with the public or patients.
* Working knowledge of EMIS GP clinical system.
* Working knowledge of Choose and Book system.
* Medical secretarial experience.
* Previous GP or NHS environment experience.
* Good communication skills and well‑developed interpersonal skills.
* Excellent telephone manner.
* Well organised and accurate approach to administrative work.
* Ability to cope under pressure and prioritise work on a daily basis.
* Understanding of strict confidentiality requirements.
* Experience working in a small team.
Personality
* Calm and pleasant manner.
* Self‑confident with ability to recognise work under gentle leadership.
* Self‑motivated and sensitive to others.
* Reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a Disclosure and Barring Service check will be required.
Salary
£24,050 to £24,850 per year pro‑rata, dependent on experience.
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