Contract Type: Fixed Term
Working Hours: Monday to Friday 37 hours per week
Worker Type: Hybrid
Salary: £26,824 - £27,694 per annum (pro rata for part-time) (Pay Award Pending)
Location: Mary Potter Centre, Hyson Green, NG7 5HY
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council .
About the Role
To provide an excellent customer focused service to Citizens, Carers, other colleagues and partners requesting Adult Social Care or health services. To ensure Citizens and Carers needs are assessed and triaged at the point of contact with the support and guidance of a senior colleague and are advised of the services available to them. To liaise with social care and health professionals as appropriate, to ensure that Citizens and Carers are triaged to determine urgency and presenting level of risk. To signpost Citizens, Carers, other colleagues and partners to appropriate provision and services dependent upon need.
About You
When applying for this role you will be asked to write a personal statement. You should describe and provide an example of how you possess the below experience, skills, abilities and knowledge. If you do not have the experience, explain how you have the knowledge of that point.
· Excellent customer service skills and the ability to work in a busy customer contact centre
· Ability to communicate effectively with vulnerable Citizens and Carers and their family, demonstrating excellent communication and listening skills
· Extensive experience of using the MS office suite.
· Ability to undertake high level office administrative duties.
· Ability to understand and deal with confidential and sensitive issues when liaising with both team members and other professionals
- A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
For informal enquiries please contact Donna Wilde, by email at
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