Responsibilities
* Provide 1st and 2nd line technical support for IT services to NHS staff across Acute Trust sites, Primary Care, ICB, GP practices and community clinics during 8:00 am–8:00 pm on agreed attendance.
* Participate in an out‑of‑hours on‑call rota providing 1st and 2nd line support remotely and on site, covering 24/7/365.
* Offer telephone, remote and desktop support for all IT equipment owned by the trust.
* Create and manage a weekly work schedule while responding to urgent requests via the IT Service Desk.
* Perform hardware and software housekeeping for applications and systems supported by the Informatics team.
* Log incident details accurately in the IT call‑logging tool and maintain data integrity across related systems (purchasing database, user management system, Enterprise Manager).
* Resolve a wide variety of IT problem incidents daily, including hardware and application software failures, ensuring a complete fix by replacement or troubleshooting.
* Maintain adherence to local and statutory regulations relating to data and computer facilities (Data Protection Act, Copyright laws, Computer Misuse Act).
* Lead project support for installations of key developments and new system technologies, undertaking system testing for compatibility.
* Install, repair and maintain IT equipment and software packages while minimising user disruption and following health and safety guidelines.
* Liaise with staff at all levels and external specialist support groups.
* Develop and distribute new and revised policies for Local Primary Care Trusts and General Practices.
* Act independently off‑site, refer major issues when necessary and visit numerous sites requiring a valid driving licence.
* Distribute new or updated equipment as needed, assessing departmental requirements.
* Maintain strict confidentiality of sensitive patient and staff information.
* Provide basic on‑site training in all systems to staff.
Qualifications
* In‑depth knowledge of computer hardware and software technology used within NHS trusts and GP practices.
* Advanced keyboard and problem‑solving skills.
* Experience developing and managing in‑house systems and workflows.
* Strong analytical testing abilities for troubleshooting failures.
* Knowledge of Data Protection Act, Copyright laws, Computer Misuse Act and other relevant legislation.
* Health and safety guideline compliance.
* Valid driving licence.
* Excellent communication and interpersonal skills.
Equalities and Diversity
We actively cultivate a professional environment of fairness, equality, dignity and respect for all individuals. We welcome applicants from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion, age, gender identity, family status and disability.
Benefits
* Generous pension scheme.
* Unsocial hours payments (where applicable).
* 27 days annual leave on commencement (pro rata).
* Access to NHS discounts and staff health and wellbeing programmes.
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