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Job Description
We are looking for an experienced and proactive Building Manager to lead the day-to-day operations of a high-profile, staffed building. You’ll be responsible for ensuring a legally compliant, safe, and service focused environment for occupiers, working in line with Cushman & Wakefield's brand values and operational standards.
Job Title
Building Manager
Job Description Summary
Job Description
We are looking for an experienced and proactive Building Manager to lead the day-to-day operations of a high-profile, staffed building. You’ll be responsible for ensuring a legally compliant, safe, and service focused environment for occupiers, working in line with Cushman & Wakefield's brand values and operational standards.
Key Responsibilities
* Manage day-to-day building operations using Cushman & Wakefield’s CAFM system, overseeing planned and reactive maintenance.
* Ensure statutory compliance including annual risk assessments (e.g. fire, asbestos, water treatment, working at height).
* Act as the first point of contact for occupier queries. Resolve complaints efficiently, attend regular meetings, and proactively communicate updates.
* Supervise on-site service partners (e.g. cleaning, M&E, security), ensuring adherence to standards and performance metrics.
* Support service charge budgeting, invoicing, and debt recovery. Monitor FM costs, authorise payments, and track variances.
* Ensure contracts are in place, manage supplier performance, and carry out quarterly reviews and compliance audits.
* Maintain and test business continuity and incident management plans; address risks and close out audit actions.
* Identify and manage CDM-regulated works in line with legal requirements, with support from the Technical Services team.
* Provide timely reporting and maintain sustainability platforms such as BREEAM and GRESB.
* Line-manage small on-site teams, including one-to-one meetings, performance reviews, absence management, and ongoing training.
* Act as a brand ambassador, consistently delivering small but impactful service touches that enhance occupier satisfaction.
Experience & Knowledge
* Strong track record in Facilities or Building Management (commercial or mixed-use environments)
* Knowledge of H&S, compliance, CAFM systems (e.g. Meridian, E-Logbooks), and contractor management
* Experience managing service charges, budgets, and performance-based contracts
* Proven leadership skills with the ability to coach and manage small teams
* Familiarity with occupier engagement and stakeholder communication
Skills & Qualities
* Solution-focused and calm under pressure
* Excellent communication and interpersonal skills
* High attention to detail and strong organisational ability
* Proactive, customer-oriented, and team-driven mindset
* Numerate, IT-literate (Word, Excel, Outlook)
Qualifications
* IWFM Level 4 (or working towards)
* IOSH Managing Safely (minimum)
* Membership of IWFM, AssocRICS, or other relevant professional bodies desirable
INCO: “Cushman & Wakefield”
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
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