Pay Rate: £37,000 Contract Type: Permanent (Full-Time) Shift patterns: Rotating Shifts 4 on 4 off (03:30 - 15:30 - 15:30 - 03:30) Location: Liverpool L24 1YD PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position. Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Duty Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results. WHAT DOES THE ROLE ENTAIL? Direct the operational processes (Check In, Boarding ), fulfilling service level agreed and deadlines established - Daily, per Shift Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement. Demonstrate an operational leadership style, taking full responsibility for driving an engagement culture in the operation Develop your TDM according to your Roles & Responsibilities and validate it with your immediate leader Assign tasks according to daily resource planning received from Second Line Leadership Track team and individual performance of the employees. WHAT DO WE NEED FROM YOU? We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone: Aviation or DHL experience preferable. Customer service experience required Operations experience managing a team Microsoft Packages - Excel, PowerPoint, word SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL Be able to provide five years address history Be able to provide five years reference history (employment/education/benefit claim/character) To obtain a full airside ID Ability to deliver results under stress Act independently without direct supervision WHY CHOOSE US? As well as competitive pay rates, you will be entitled to an award-winning range of benefits including: On site parking - Good Public transport connections Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you ( family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits OUR APPROACH TO DIVERSITY & INCLUSION We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity BE AN ESSENTIAL PART OF EVERYDAY LIFE DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers. UKIDSCWellBeing