Property customer service / receptionist

VS661
Property Customer Service / Receptionist
Location: Birmingham
Salary: £27K + 10% Bonus
Hours: Week 1 – 8am – 5pm Monday – Friday and Saturday 9am – 6pm, week 2 – 11am – 8pm Tuesday – Friday

My client is an award winning FTSE250 property company and the UK's largest listed residential landlord, leading the way in the “build to rent” sector!
Role Overview
This is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to company standards and the team works as one.
Responsibilities will include, but are not limited to:
• Deliver the company customer service strategy and standards.
• Increase resident satisfaction with service delivery
• Deliver high-quality resident services
• Work closely with company-wide colleagues to ensure excellent customer service
• Encourage engagement
• Promote the company and build good relationships with external partners.
• Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and ad-hoc tasks, ensuring the provision of an excellent front-line service to residents and other customers on the phone, in writing and in person.
• To ensure the delivery of high-quality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.