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iProov is the world leader in biometric verification. We are on a mission to make the world a safer place for businesses and consumers and work with fantastic customers across various industry sectors, including the US Department of Homeland Security, the UK Home Office, the NHS, Eurostar, the Australian government, the Singapore government, UBS, and many more.
Diversity at iProov reflects the customers we serve, with equality and inclusion at our core. We embrace differences, foster possibilities, and grow together. We aim to create a culture where individuals of all backgrounds feel confident, included, and able to contribute fully to our purpose.
The Role
Reports to: Biometric Operations Lead
Location: London, UK (Hybrid - at least once a week)
Compensation: £40k-£45k (Base) + 10% Performance Bonus + Equity + Wider Benefits
iProov is rapidly scaling and hiring a Biometric Operations Analyst to join our Science team.
Key Responsibilities
* Optimize the biometric platform by understanding the impact of configuration and model changes, and identify underperforming models for prioritization.
* Facilitate deployment of new biometric systems/models, including evaluation, impact analysis, configuration optimization, and performance tracking.
* Design and utilize analysis and diagnostic tools, collaborate with the Data Team, communicate trends, and contribute to internal tooling.
* Investigate customer concerns, manage tickets, and analyze performance issues.
* Work with Product and Engineers to assess risks of front-end changes and perform data analysis.
Preferred Skills & Experience
* Experience with BigQuery and working with large data sets.
* Understanding complex systems and component interactions.
* Analytical, organized, and collaborative communication skills.
* Strong problem-solving skills, curiosity, and eagerness to learn.
Benefits
* 25 days annual leave plus 8 bank holidays, increasing with service.
* Growth Shares after 6 months.
* Salary sacrifice schemes: Pension, Cycle to Work, Electric Car.
* Nursery Scheme, Work Overseas Perk, Life Assurance, and more.
* Health and well-being benefits including private health, gym discounts, and mental health support.
Note: Due to the role's requirements, UK Security Clearance may be necessary, subject to eligibility.
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