Data Support Analyst Location: Home Based
Full-time : Fixed term contract- 12 months
Your tasks centre around understanding the business unit’s processes and data/reporting needs, translating them into actionable data frameworks, and outputs (dashboard/reports) to facilitate insightful analysis for strategic decision-making within the business unit. Once these are in place, you will complement these outputs with analysis and commentary on the trends and potential implications thereof.
Analyse different performance metrics across the assigned business unit, producing meaningful reporting outputs that will allow for data driven insights and engagement.
Providing data insights and commentary on trends and their potential implications for performance, problem-solving and planning.
Present and explain data and associate insights in non-technical terms and engaging with stakeholders at any level.
Working with the business unit stakeholders, to design, spec and build data requirements and support the development of business dashboards in ThoughtSpot/PowerBI and Excel;
Participate in efforts to design, build, and develop rapid proof-of-concept (PoC) data solutions and dashboards/reporting.
Analyse data needs across systems and processes utilised across OPS, coordinating or supporting new data/change requests.
Produce bespoke queries/data extracts for stakeholders to enrich them with information in order to answer questions, address problems or make decisions.
Proactively participate in all stages of continuous improvement initiatives as well as new business requirements / projects.
Business support of the telephony system, the Ops and telephony data, IVR configuration and reporting outputs.
Ability to work with various data modelling techniques and strategies including Kimble/Inmon, Data-Mesh etc. Organised and able to prioritise work to meet deadlines and provide a high-quality output.
The right combination of analytical, technical and commercial awareness to manage the conflicting needs of different stakeholders. Good attention to detail when working with data, figures or outputs. Demonstrated experience in working with Data and Excel.
Proficiency in MS Office (Excel – utilising Pivot Tables and Pivot Charts).
Knowledge and experience of Financial Systems Support (Access Dimensions) or ServiceNow Support and Administration.
Experience with SQL, PowerBI, Tableau etc.
Experience of cloud data solutions (AWS, Google, Microsoft Azure), AWS preferred.
Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.
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