Our client, an international engineering organisation based in Barnsley, is now looking to recruit an experienced Customer Service Executive / Sales Office Administrator to start ASAP!!!
The successful candidate MUST have a strong background within Sales Administration, Sales Co-ordination, or customer service and be experienced in customer relations/service over the telephone, have drive and ambition, and be able to build a strong rapport with clients!!!
This person MUST be proactive, and happy to contact lapsed customers to discuss their needs and current situation!
Main Functions
o To work as part of the Sales Team in implementing the Company Strategic Plan.
o To provide excellent customer service to our customer base.
o To meet and exceed the department objectives set and agreed by the Line Manager
Responsible for:
o Processing Sales Orders including Export orders accurately, within set deadlines and in line with ISO9000.
o Receiving and responding accordingly to orders, enquiries and queries by phone, e-mailfor UK sales.
o Supporting customer requirements for information, prices, technical advice, queries, etc
o Liaising with production, purchasing and accounts teams in connection with stock levels, production capacity and customer billing requirements so as to satisfy customer requirements.
o Answering incoming calls and dealing with them in the appropriate manner
o Reception duties answering the door, incoming calls and directing them to the appropriate department
o Filing and archiving all paperwork in an organised and logical way
o Resolving credit/invoice queries for your customer base and liaising with the appropriate Managers if required
o Posting invoices
o Be pro-active in identifying possibilities for new accounts, new products etc dependant upon the customer requirements
o Make pro-active calls to current and potential customers
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